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IBM M8010-238 Exam Syllabus Topics:

IBM Commerce Solutions Selling/Order Mgmt Sales Mastery Test v1 Sample Questions:

1. IBM Sterling OM provides a single order repository that enables a user tomodify, update or track all orders real-time for what type of channel?

A) Call Center
B) Field Sales
C) Retail Store
D) Any combination of channels.

2. What component of IBM Sterling Order Management allows companies to efficiently handle returns and exchange processes?

A) Reverse Logistics
B) Vendor Management
C) SterlingCollaboration Network
D) Sourcing and Scheduling

3. In what phase of the Smarter Commerce lifecycle does WebSphere Commerce solution fit into?

A) Sourcing and procurement of goods and services.
B) Personalization and marketing across all channels
C) Selling and fulfillment across channels.
D) Servicing customer needs across multiple channels.

4. What is a key marketing capability in the WebSphere Commerce platform?

A) Marketing analytics
B) Marketing experimentation (a/b testing)
C) Campaign planning
D) Marketing resource management

Solutions: