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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. In Microsoft Dynamics CRM 2011, you are distributing an email campaign activity to leads.
How can the owner of the distributed campaign activities be assigned?
(Choose all that apply.)

A) The activities can be assigned to a specific user.
B) The activities can be assigned to the owners of the lead records.
C) The activities can be assigned to a team.
D) The activities can be assigned to a list of users.
E) The activities can be assigned to you.

2. Which of the following statements about Microsoft Dynamics CRM 2011 opportunities is true?

A) All quotes related to an opportunity must be in the same currency.
B) Opportunities can be created for leads.
C) A Price List is required to add products to an opportunity.
D) The Pipeline Phase field is mandatory.

3. In Microsoft Dynamics CRM 2011, how can you display the Service Activity Volume report? (Choose all that apply.)

A) Run the report from the Activities list.
B) Run the report from the Run Report menu of the Cases list.
C) Run the report from the Reports list.
D) Run the report from the Service Calendar.

4. A customer calls in response to a phone call he received about a current campaign.
You need to ensure that the call is captured as a campaign response.
What are possible ways to achieve this goal?
(Choose all that apply.)

A) Create a new Phone Call activity, and set the Regarding field to the referenced campaign. Then select Promote to Response.
B) From the Phone Calls Created view of the referenced campaign activity, assign the phone call to a queue.
C) Create a new campaign response activity. On the response form, select the referenced campaign and the Phone channel.
D) In the Phone Call activity for the referenced campaign, select Promote to Response.

5. In Microsoft Dynamics CRM 2011, the currency on an existing open opportunity is incorrect. The opportunity has no opportunity products. What should you do?

A) Open the opportunity, and then change the currency.
B) Change the default currency for your user account. Then open the opportunity and run the Recalculate Opportunity command.
C) Create a copy of the opportunity, change the currency on the copy, and then delete the original opportunity.
D) Create a new opportunity that has the correct currency, and then delete the original opportunity.

Solutions: