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Microsoft Lync 2013 Depth Support Engineer Sample Questions:

1. You are a member of the CsAdministrator group that supports the Microsoft Lync datacenter for your company. The datacenter consists of one pool that is running Microsoft Lync Server 2013. You deploy a managed response group. The agent participation policy is set to Formal and the routing method is set to Longest Idle. All agents have been logged in for more than four hours. On average, each agent responds to five calls per hour. One agent has not received any calls. All of the other agents have received calls. You need to ensure that all agents can receive calls through Response Groups. What should you do?

A) Turn off Enhanced Privacy Mode.
B) Disable Agent Anonymization.
C) Enable Agent Anonymization.
D) Turn on Enhanced Privacy mode.

2. Your customer's company has a main office and five branch offices located in different cities. Your customer has a Microsoft Lync Server 2013 datacenter configured with Enterprise Voice at the main office. The customer has deployed a Survivable Branch Appliance (SBA) at the first branch office and connected it to a public switched telephone network (PSTN) by using a Tl trunk line provided by your service provider. The gateway is configured to use fully qualified domain names (FQDNs). All functionality has been tested by using pilot users at the branch office. The customer reports that they tested branch isolation by disconnecting the wide area network (WAN) from their branch office and making an outbound call. The call was successful. Next, they made an inbound call to the branch office and the call failed. To troubleshoot the issue, you begin a trace of IncomingAndOutgoingCalls by using centralized logging, and make an inbound call. You open the log in snooper and search for incoming calls with the phone number from which you are calling. You do not find any messages. You open the syslog from the gateway side of the SBA and discover that messages are sent to the Lync Mediation server pool, but no responses have been received. You connect the WAN from the branch office and make an inbound call. The call is successful. Your investigation suggests that there is a configuration error on the Gateway side of the SBA. You need to identify the configuration error that causes inbound calls to fail. What should you check?

A) The domain controller at the branch office
B) DNS settings on the gateway
C) Dynamic Host Configuration Protocol (DHCP) options on the branch DHCP server
D) Route settings of the gateway

3. You administer Microsoft Lync Server 2013 Enterprise servers in your company network. Your network environment includes the following:
-A single Front End Server named Lync2013FE
-A single Back End Server named Lync2013BE
-An Edge Server named Lync2013Edge You delegate the CsServerAdministrator role to User1. You want User1 to manage installation and deployment of device updates for Lync 2013 devices. User1 fails to import a device update package on the Lync 2013 server due to insufficient permissions. You need to ensure that User1 has the minimum permissions required to install and manage updates for Lync devices. What should you do?

A) Assign User1 the CsLocationAdministrator role.
B) Grant User1 membership to the RTCUniversalServerAdmins group.
C) Assign User1 the CsVoiceAdministrator role.
D) Grant User1 membership to the RTCUniversalUserAdmins group.

4. You support a customer whose Microsoft Lync Server 2013 environment consists of:
-A single Lync Server 2013 Standard Edition pool that is located in a main office, and
-Four branch offices that are connected by a 3MB dedicated wide area network (WAN) link, each of which has 100 users.
Users in the branch offices report poor quality audio during conferences that are hosted on Lync. The client has taken the following steps:
-Implement Quality of Service (QoS) and Call Admission Control (CAC).
-Provision policy-based QoS for your Lync media traffic.
-Enable CAC from the Lync Server 2013 Control Panel.
-Define the main office and each branch office as a site and associate its subnets.
-Poor audio quality persists.
You ask your customer to provide the output of running the Get-CsNetworkSite
cmdlet. The relevant portion of the results includes:

You need to improve the audio quality in your environment. What should you do?

A) Create a bandwidth policy profile with an Audio Session Limit of 40 Kbps and an Audio Limit of 1 MB and assign the profile to each branch site.
B) Create a bandwidth policy profile with an Audio Session Limit of 40 Kbps and an Audio Limit of 3 MB and assign the profile to each branch site.
C) Create a bandwidth policy profile with an Audio Session Limit of 40 Kbps and assign the profile to the central site.
D) Create a region route to route network traffic between the Lync network sites that you created.

5. You support a customer whose network environment includes Microsoft Lync Server 2013 deployed at two sites. Each site has 1 Mbps of available bandwidth on a multiprotocol label switching (MPLS) network. Lync-to-Lync calls are getting dropped, and voice quality is degraded using RT Audio WB codec with 100 simultaneous calls. Call admission control (CAC) is not being used. You need to ensure that the RT Audio WB codec is maintained for Lync voice communication without over-allocating- What is the minimum amount of bandwidth you should specify for each site?

A) 6 Mbps
B) 12 Mbps
C) 3 Mbps
D) 2 Mbps

Solutions: