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Nokia SDM_2002001040 Exam Syllabus Topics:

Nokia SDM Certification - CARE Sample Questions:

Question 1

What items are included in Care Reversal plan?

A. Financial forecast for next 13 months.
B. CT sales forecast as put into SWF tool.
C. Analysis of current financial situation and action planning for recovery.
D. Detailed analysis of service offering and identification of up selling cases.

Question 2

What is the MOST essential information (apart from the tender document), needed by HWS Managers to properly support a Customer RFQ?

A. Forecasted Network deployment, with a list of Network Elements proposed and related detailed configuration.
B. Detailed information about existing Customer Logistic structure, including the number of warehouses and depots available.
C. Detailed information on NSN HWS setup in another customer in the same country.
D. Current services provided to the Customer by competitors, together with related prices.

Question 3

A customer has a free 3-year warranty contract. What contract type is used in CDB/SAP?

A. Warranty Extended contract.
B. Care Agreement.
C. 1st Warranty Standard and Warranty Extended for the next 2 years.
D. Warranty Standard contract.

Question 4

Can we recognize revenue based on a Letter of Intent?

A. Yes, when it is a contract renewal situation and negotiations are advancing.
B. Yes, as long as prices, scope of work and payment terms are specified.
C. Yes, if the Letter of Intent refers to the continuation of terms and conditions of the previous Care Agreement.
D. Yes, if a Letter of Intent is legally binding under applicable law.

Question 5

Your Customer's Care Contract expired at the end of last year. In addition, NO Purchase Orders have been received from the Customer since the contract expired. How can Care service revenue be recognised in this case?

A. Revenue is collected to WIP (Work-in-progress) and recognised after the contract is signed.
B. CT F&C decides how revenue is recognised.
C. Revenue is recognised based on the expired contract on a monthly basis.
D. Revenue cannot be recognised.

Solutions: