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Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.

A) It requires proper permissions to use the tools and additional permissions to edit the desired object.
B) It allows edits to dashboard pages.
C) In includes a preview option for all standard and custom object pages.
D) It requires the use of a sandbox to modify the fields associated with standard and custom objects.


2. Your customer is not able to use category filters for search and recommended results of Knowledge articles in his environment.
Which of the following is causing this behavior?

A) The profile CSO_ENABLE_SVC_KMHOME is set to Y.
B) The profile CSO_ENABLE_CATEGORY_FILTER is set to N.
C) The batch job for recommendations has not been executed.
D) The user doesn't have the role ENABLE_LOCALE_FILTER_ROLE.
E) The profile CSO_ENABLE_KNOWLEDGE_FAVORITING is set to N.


3. You created two assignment rules for service requests using the Use Score option. For some service requests both rules return a result with the same total points.
What will be the expected result in the assignment of a queue for these service requests?

A) An error will occur; no queue is assigned to the service request.
B) The queue defined by default is the one assigned to the service request.
C) The queue defined in the first evaluated rule is always assigned to the service request.
D) The service request assignment will be unpredictable.


4. In which three situations can default coverage be applied?

A) for a specific period of time
B) to a specific customer account
C) for a specific SR category
D) for a specific SR status
E) globally, to all service requests that do not have any other coverage


5. Your customer has informed you about a possible error in the screen pop-up when receiving a call. The problem is that the edit contact screen pop is shown whenever a call is received but most of the time the calls are regarding open Service Requests. As a result, agents have to navigate to that page, losing time and being ineffective.
What is causing the problem?

A) Screen pops are not configurable. When a call arrives, the system automatically opens the page of the object in question, these cases being the contact page.
B) Rules follow a priority order. When the system finds a contact token it automatically opens the "edit contact" page, because that rule has been configured before the Service request rule, regardless if a service Request token is also available.
C) A configuration in the pages tab of the screen pop is missing, the URL to the page to be displayed has not been provisioned. The URL is empty so the system shows the contact edit page.
D) Rules do not follow an order. When a call is received, the "edit contact" screen pop appears because it is the default rule that has been selected, regardless of the service request number or other tokens received.


Solutions:

Question # 1
Answer: D
Question # 2
Answer: D
Question # 3
Answer: C
Question # 4
Answer: A,C,E
Question # 5
Answer: C

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