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Instant Download Peoplecert : CMS7 Questions & Answers as PDF & Test Engine
- Exam Code: CMS7
- Exam Name: ITIL V3 Foundation
- Updated: Sep 14, 2026
- No. of Questions: 370 Questions and Answers
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Peoplecert CMS7 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Selected ITIL Processes | 25% | - Change Management - Service Level Management - Problem Management - Service Asset and Configuration Management - Release and Deployment Management - Incident Management |
| Topic 2: Technology and Architecture | 5% | - Enabling Technology - Architectural Considerations |
| Topic 3: Key Principles and Models | 15% | - Process Model - Governance Model - Deming Cycle - Service Portfolio |
| Topic 4: ITIL Service Lifecycle | 20% | - Continual Service Improvement - Service Design - Service Transition - Service Operation - Service Strategy |
| Topic 5: Functions and Roles | 10% | - Key Roles - Technical Management - Service Desk - IT Operations Management - Application Management |
| Topic 6: Service Management as a Practice | 15% | - Concept of Service and Service Management - Governance and Best Practice - Stakeholders and Value Creation |
| Topic 7: Generic Concepts and Definitions | 10% | - Service Assets and Configuration - Service Level Agreements - Key Terminology |
Peoplecert ITIL V3 Foundation Sample Questions:
Which process is responsible for managing relationships with vendors?
- A. Change Management
- B. Supplier Management
- C. Continual Service Improvement
- D. Service Portfolio Management
Correct Answer: B 🗳️
Understanding customer usage of services and how this varies over the Business Lifecycle is part of which process?
- A. Demand Management
- B. Service Level Management
- C. Component Capacity Management
- D. Service Portfolio Management
Correct Answer: A 🗳️
The MAIN objective of Service Level Management is:
- A. To ensure that an agreed level of IT service is provided for all current IT services
- B. To ensure that sufficient capacity is provided to deliver the agreed performance of services
- C. To create and populate a Service Catalogue
- D. To carry out the Service Operations activities needed to support current IT services
Correct Answer: A 🗳️
Which of the following are goals of Service Operation?
1.To coordinate and carry out the activities and processes required to deliver and manage services at agreed levels to the business
2.The successful release of services into the live environment
- A. 2 only
- B. Neither of the above
- C. 1 only
- D. Both of the above
Correct Answer: C 🗳️
Which of the following is NOT a part of the service design stage of the service lifecycle?
- A. Producing quality, secure and resilient designs for new or improved services
- B. Measuring the effectiveness and efficiency of service design and the supporting processes
- C. Designing and maintaining all necessary service transition packages
- D. Taking the overall service strategies and ensuring they are reflected in the Service Design process and the service designs that are produced
Correct Answer: C 🗳️
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