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Instant Download Peoplecert : ITIL-4-CDS Questions & Answers as PDF & Test Engine
- Exam Code: ITIL-4-CDS
- Exam Name: ITIL 4 Specialist: Create, Deliver and Support
- Updated: Sep 18, 2026
- No. of Questions: 89 Questions and Answers
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Peoplecert ITIL-4-CDS Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Support and improve services | 25% | - Performance measurement and improvement
|
| Topic 2: Deliver and transition services | 25% | - Service transition and change management
|
| Topic 3: Create and develop services | 25% | - Service design and development practices
|
| Topic 4: Plan and build service value streams | 25% | - Service value system and value streams
|
Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions:
In ITIL 4, which practice is accountable for defining the mandatory financial and contractual metadata-such as cost centers, chargeable service rates, SLA targets and contract references- that must accompany every ticket to support accurate chargeback, cost transparency and SLA reporting across the service value streams?
- A. Service Desk practice
- B. Service Request Management practice
- C. Service Level Management Practice
- D. Financial Management practiceright
Correct Answer: D 🗳️
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A global retailer is shifting its monolithic order-management system to a containerized, microservices-based architecture. Development teams each use different code repositories, branching strategies, build tools and container registries. As a result, integration is laborious, security scans are inconsistent, and production deployments frequently break. Which ONE practice should lead the standardization of coding policies, repository management, CI/CD pipelines and artifact versioning to streamline end-to-end software delivery?
- A. Software Development and Management practice
- B. Release Management practiceright
- C. Change Enablement practice
- D. Service Validation and Testing practice
Correct Answer: B 🗳️
Explanation: Only visible for Exams4sures members. You can sign-up / login (it's free).
An organization is planning to implement a new service management toolset for effective integration of management practices. Which feature of the service management toolset will be the MOST important in achieving this?
- A. High availability and security
- B. Advanced analytics
- C. Flexible workflow automation
- D. Inventory and discovery of IT assets
Correct Answer: C 🗳️
A software development company wants to improve its service delivery by implementing a value stream for a new service creation. The company aims to balance speed and quality of service delivery. How should the company structure its value stream to meet this objective?
- A. Use comprehensive complex simulations to test the workflow
- B. Define and optimize an individual value stream for each team involved in service creation
- C. Enable variance of quality and cost of services
- D. Integrate feedback loops and escalation mechanisms in the workflow
Correct Answer: D 🗳️
At xyz organisation, five specialized departments Incident Management, Change Enablement, Release Management, Service Desk and Problem Management work with separate tools, processes and KPIs. Requests often stall at each handover, visibility is fragmented, and accountability is unclear. Leadership wants to reorganize around value streams to eliminate these barriers. Which ONE organizational approach will best align with ITIL 4 recommendations and break down functional silos?
- A. Strengthen hierarchical governance to enforce stringent SLAs between teams
- B. Form cross-functional, product-focused teams responsible for all stages of the service lifecycleright
- C. Centralize specialist skills into a single center of excellence to drive deep expertise
- D. Minimize handover points by assigning end-to-end ownership to existing departments
Correct Answer: B 🗳️
Explanation: Only visible for Exams4sures members. You can sign-up / login (it's free).
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