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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions:

1. A cross-functional team is designing a value stream to support the development of a new financial service. Some members of the team are suggesting that multiple value streams are needed. Which factor would MOST LIKELY influence the need for multiple value streams?

A) The number of practices required to support the service
B) The methods used to manage the development work
C) The number of suppliers that will be used to source service components
D) Whether the service is being created for internal or external customers

2. A technology organization is undergoing a strategic expansion, targeting emerging markets. The organization's current workforce has not had experience in dealing with the innovative products which are part of the new markets. What is the BEST strategic approach that the organization should adopt to resolve this situation?

A) Outsource the development of new technology segments to specialized vendors
B) Increase the total number of employees focusing on new hires with expertise in emerging technologies
C) Restructure the organization to create specialized departments for emerging technologies
D) Invest in targeted training programmes for existing staff in relevant emerging technologies

3. A healthcare organization is implementing data analytics to analyze patient dat

A) Why is data analytics important in this context?
B) To improve decision-making based on patient data analysis
C) To highlight bottlenecks in the organization's workflows when collecting patient data
D) To understand the relationships between patient data and the healthcare's business services
E) To prioritize and resolve requests for patient data

4. During a service design workshop, a development team aims to tailor their solutions to the needs and circumstances of the target users. What is the BEST approach for the team to achieve this?

A) Use the latest technology capabilities to improve the look and feel of the designed solution
B) Involve many users from every target group in all steps of the design
C) Interview customers about their preferences
D) Create realistic user personas based on the gathered user data

5. A managed service provider manages an organization's suppliers, provides some delivery functions to the organization, and coordinates service integration and management between the organization and its suppliers. Which model is this an example of?

A) Service guardian
B) Single provider
C) Service integration as a service
D) Retained service integration

Solutions: