Exam Name: ITIL Intermediate Module - Service Offerings and Agreements (ITIL-SOA日本語版)
Certification Provider: Peoplecert
Corresponding Certification: Peoplecert ITIL
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Updated: Sep 01, 2026
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The ITIL-SOA certification exam is an intermediate-level certification in the ITIL (Information Technology Infrastructure Library) framework. It focuses on the Service Offerings and Agreements module, which is crucial in defining and managing service offerings in an organization. ITIL Intermediate Module - Service Offerings and Agreements (ITIL-SOA日本語版) certification is ideal for professionals who want to expand their knowledge of ITIL and specialize in service management.
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The ITIL-SOA exam covers a wide range of topics, including service portfolio management, service level management, demand management, and supplier management. It also covers topics related to financial management for IT services, such as budgeting, accounting, and charging. ITIL-SOA-JPN exam is designed to test the candidate's understanding of these topics and their ability to apply them in real-world scenarios.
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Peoplecert ITIL-SOA日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Supplier Management | 15% | - Supplier lifecycle and contract management - Objectives and scope - Supplier performance evaluation |
| Topic 2: Financial Management for IT Services | 15% | - Value demonstration - Cost models and ROI - Budgeting, accounting, and charging |
| Topic 3: Introduction to Service Offerings and Agreements | 10% | - Value to the business - Links to ITIL service lifecycle - Purpose, goals, and scope of SOA |
| Topic 4: Service Portfolio Management | 15% | - Portfolio management processes - Objectives, scope, and activities - Relationship with other processes |
| Topic 5: Roles, Technology, and Implementation | 5% | - Tools and supporting technology - Key roles and responsibilities - Challenges, risks, and critical success factors |
| Topic 6: Demand Management | 10% | - Interface with capacity management - Influencing and managing demand - Patterns of business activity |
| Topic 7: Service Level Management | 18% | - SLA, OLA, and UC structure - Review and improvement - Monitoring and reporting |
| Topic 8: Service Catalog Management | 12% | - Objectives and scope - Production and maintenance of service catalog - Business vs technical views |
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