Exam Name: ITIL Intermediate Module - Service Offerings and Agreements
Certification Provider: Peoplecert
Corresponding Certification: Peoplecert ITIL
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Instant Download Peoplecert : ITIL-SOA Questions & Answers as PDF & Test Engine
Updated: Aug 04, 2026
No. of Questions: 14 Questions & Answers with Testing Engine
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The ITIL-SOA exam covers various topics, including service portfolio management, service level management, service catalogue management, demand management, and supplier management. It also includes an in-depth discussion on the different types of service offerings, service level agreements, operational level agreements, and underpinning contracts.
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The ITIL-SOA certification enables IT professionals to comprehend and make use of the various processes, frameworks, and techniques of ITIL to ensure that IT services and business goals are aligned. Individuals who obtain the ITIL-SOA qualification will have a comprehensive understanding of the Service Offerings and Agreements concepts and practices necessary to manage successful IT services.
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Peoplecert ITIL-SOA Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Technology and Implementation Considerations | - Process implementation
|
| Topic 2: Strategy Management for IT Services | - Service strategy foundations
|
| Topic 3: Service Level Management | - Service agreements and monitoring
|
| Topic 4: Financial Management for IT Services | - Financial planning and control
|
| Topic 5: Service Portfolio Management | - Managing the service portfolio
|
| Topic 6: Service Catalog Management | - Service catalog structure and maintenance
|
| Topic 7: Introduction to Service Offerings and Agreements | - SOA principles and objectives
|
| Topic 8: Business Relationship Management | - Customer relationship practices
|
| Topic 9: Business Case and Return on Investment | - Financial justification
|
| Topic 10: Demand Management | - Demand analysis and forecasting
|
| Topic 11: Continual Service Improvement | - Improvement of SOA processes
|
| Topic 12: Supplier Management | - Supplier and contract governance
|
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