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SAP P_CRMSRV_70 Exam Syllabus Topics:

SectionObjectives
Service Order Management- Service Order Creation and Processing
- Service Order Customization
CRM Middleware and Integration- System Integration Concepts
- Data Synchronization
Complaints and Returns Processing- Returns and Repairs Management
- Complaint Handling Procedures
Service Fundamentals in SAP CRM- Overview of SAP CRM Service Processes
- Service Lifecycle Concepts
Interaction Center WebClient- Customer Interaction Handling
- Agent Desktop Functions
Service Contracts and Warranties- Service Contract Management
- Warranty Processing
Installed Base Management- Installed Base Structure
- Equipment and Product Tracking
Reporting and Analytics- Key Performance Indicators (KPIs)
- Service Reporting Tools
Customizing and Configuration- Service Configuration Settings
- Business Transaction Customizing

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