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Salesforce Certified Sales Cloud Consultant Sample Questions:

1. Cloud Kicks (CK) recently completed the first phase of its Sales Cloud implementation. In the next phase, one factor that consultants are considering is whether any of CK's 500 sales agents are using a mobile device or a browser to access Salesforce.
What should the consultants do to efficiently analyze how users are logging in to Salesforce?

A) Create a User report and filter by Login Subtype.
B) Review the login history on the user record.
C) Create a custom report on the User object.

2. Sales reps at Universal Containers want to know when a customer or prospect contact opens an email the reps sent so they can follow up with the contact shortly afterward.
Which tool should a consultant recommend to meet the requirement?

A) Enhanced Email
B) Salesforce Inbox
C) Einstein Activity Capture

3. The consultant at Cloud Kicks has successfully implemented Einstein Lead Scoring. The VP of sales wants to see the effectiveness of this new functionality.
What should the consultant do to fulfill this request?

A) Add a standard dashboard for Sales Cloud Einstein.
B) Add the Einstein prediction column to the forecast list view.
C) Create a custom report type for Sales Cloud Einstein records.

4. Management at Universal Containers wants to identify duplicate Leads in its org so marketing reps can clean them up later.
What should a consultant do to ensure clean leads for the marketing reps?

A) Create a formula field on Lead for duplicates.
B) Create a Validation Rule to find duplicates.
C) Run a duplicate job with a Matching Rule.

5. Universal Containers (UC) has Account and Contact data it wants to migrate to Sales Cloud. The data comes from several sources and the data quality is unknown. The consultant wants to assess the entire data set for quality prior to loading it to production without impacting UC's current operations. The consultant recommends using a Full Copy sandbox as an initial step.
Which Sales Cloud feature should the consultant use to support this approach?

A) Duplicate Jobs
B) External IDs
C) Import Wizard

Solutions: