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Salesforce Arch-301 Exam Syllabus Topics:

Salesforce Certified B2B Solution Architect Sample Questions:

1. Northern Trail Health has clients that have more than 10,000 employees. The company's Customer Service team handles requests from its client's employees directly and tracks various rebate programs per employee.
Private information should not be shared with the Sales team and they should only see contacts that are relevant to the sales process.
Assuming that Sales and Service teamsshare certain contacts, in which two ways should a Solution Architect ensure optimal performance?
Choose 2 answers

A) Use profiles and/or permission sets to give View All access to Customer Service on the Contact object.
B) Explanation:
For optimal performance and data access control, the Solution Architect should:
* A. Use profiles and/or permission sets to give View All access to Customer Service on the Contact object. This allows Customer Service to access the necessary contact information while maintaining the principle of least privilege.
* D. For each Account, assign Sales Contacts to the Sales team and all the rest to a Customer Service representative assigned to the Account. This approach ensures that each team has access to the relevant contacts while keepExternal Sharing Model to create external organization-wideing private information secure and maintaining system performance by minimizing complex sharing rules.
Salesforce's documentation on sharing and visibility best practices recommends such strategies to manage access to records efficiently and securely.
https://trailhead.salesforce.com/en/credentials/sharingandvisibilityarchitect QUESTIONNO: 39 A Solution Architect is working with a complex enterprise architecture that supports multiple business processes. Many previous transformation projects have struggled because of the interdependencies between the Salesforce production environment and other systems, as well as a lack of documentation.
In which two ways can a Solution Architect gain a better understanding of the current state of the Salesforce production environment?
Choose 2 answers
A: Speak to the business stakeholders to gather their suggestions for improvement.
B: Identify which system integrator did the previous implementation and ask them to document their work.
C: Examine the details of the current configuration to see how it is set up.
D: Work with the system administrator toidentify who has the most knowledge of the current configuration.
C) Assign all contacts to Sales team members to ensure sharing is streamlined and hide private fields from them.
D) Set the Contact object to PublicRead Only so that the sharing rules do not bog down performance for sharing.
E) For each Account, assign Sales Contacts to the Sales team andall the rest to a Customer Service representative assigned to the Account.

2. AC Computers is hitting governor limits when trying to create orders and activate orders in Salesforce. Upon further investigation, it's discovered that AC Computers is trying to process hundreds of order products on a single order. The Order object also has various automation processesto update fields and integrate with a third- party order management system.
What is one solution a Solution Architect should evaluate first to resolve this issue?

A) Review to determine if moving automation to asynchronous Apex is required.
B) Enable Advanced Order Management to process large orders.
C) Install a third-party solution to process large orders.
D) Create a custom object to hold orders in queue for processing.

3. Universal Containers (UC) sells automotive spare parts through a large network of partner retail outlets. UC's business model relies on partners (retail outlets) reaching out toUC to get access to its product catalog, selecting the product(s) they require, and then making bulk purchases. The partners occasionally reach out to UC sales representatives for advice or clarifications regarding particular SKUs on an opportunity on which they are co-sellers.
UC wants to offer discounts to partners who make large purchases. Further, UC wants to provide its partners with reports detailing their sales, including reports that summarize sales by partner, to help UC classify its partners accordingly.
Which solution should a Solution Architect recommend to meet UC's requirements?

A) Sales Cloud, B2B Commerce, and Partner Relationship Management
B) Sales Cloud, B2B Commerce, and Customer Community
C) Sales Cloud, Service Cloud, and Partner Relationship Management
D) Sales Cloud, Partner Relationship Management, and Einstein

4. Universal Containers (UC) wants to add and integrate Marketing Cloud Account Engagement after a recentacquisition. The integration into the global architecture will be as follows:
* Marketing Cloud Account Engagement will be used for lead nurturing with Engagement Studio.
* Marketing Cloud Account Engagement forms will be set up in a website.
* SalesCloud will manage leads created by Marketing Cloud Account Engagement.
UC wants to facilitate adoption by giving sales representatives and marketers enough time to learn about new features on a training platform.
Which approach should a Solution Architectrecommend in order to set up an environment in which users can test the functionalities from end to end?

A) Create a new Marketing Cloud Account Engagement business unit, recreate the configuration, and link it to the production Sales Cloud org.
B) Create a new Marketing Cloud Account Engagement business unit, recreate the configuration, and link it to a full copy Sales Cloud sandbox.
C) Create Marketing Cloud Account Engagement training environments, synchronize the environments, and link it to a full copy Sales Cloud sandbox.
D) Create a new Marketing Cloud Account Engagement business unit, synchronize the production unit and the training unit, and link it to a full copy Sales Cloud sandbox.

5. Universal Containers (UC) is about to start a massive digital transformation project across multiple service channels. UC plans on using Service Cloud, Omni-Channel, chatbots, Knowledge, and Einstein AI throughout all the service capabilities. Before discovery can start, the key stakeholder would like to see the automated chat capabilities in action. They currently use a third-party Knowledge Base and are wondering what is the value of it over Salesforce Knowledge. They believe it will be chatbots but they are unsure.
What is one of the key benefits the Solution Architect should address within the context of the demo?

A) Demo how a human being can have a real conversation with an Einstein Al-driven chatbot.
B) Demo how the chatbot can utilize Knowledge within it to deflect customer issues before a case is created.
C) Demo how the chatbot can provide a response to a customer's request by bringing together content from Knowledge articles.
D) Demo how the chatbot can anticipate the responses of the customer before they make it, and generate Knowledge article responses based on what they have bought.

Solutions: