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Salesforce Certified B2C Solution Architect Sample Questions:

1. At Universal Containers, each admin and developer use a separate developer pro sandbox. Configuration and code are then migrated to a partial data sandbox for combination and initial testing. Once approved the configuration and code are then migrated to a full copy sandbox for final load and regression testing before going to production.
when should the full copy sandbox be refreshed?

A) After a new user is added to production.
B) After each push from the partial data sandbox.
C) After user acceptance testing is complete.
D) After each major release to production.

2. A retail company currently uses B2C Commerce, Service Cloud, and Marketing Cloud. The company plans to launch a winter sweepstakes campaign to attract new customers. The signup page is hosted on B2C Commerce and collects new customer details like name, phone number, and email. In order to enter the sweepstakes, the customer must sign up to receive marketing communications. In return, they will receive a coupon for 20% off their next purchase.
Which option should be defined as the data source authority for the customer attributes collected from the sweepstakes page?

A) Experience Cloud
B) B2C Commerce
C) Service Cloud
D) Marketing Cloud

3. Northern Trail Outfitters (NTO) wants to bring data from across all parts of their Salesforce Customer Success Platform Into the Marketing Cloud account. A Solution Architect recommends using Synchronized Data Sources In Contact Builder and Marketing Cloud Connect to Integrate multiple business units In their account.
Which API does the Solution Architect need to use with Marketing Cloud Connect for this integration?

A) REST API
B) Streaming API
C) SOAP API
D) Tooling API

4. Acme Ltd wants to Integrate B2C Commerce, Service Cloud, and Marketing Cloud. A Solution Architect was tasked with optimizing the integration by understand and which cloud is the ideal system of record for each piece of data.
Which two considerations will lead to an optimal design around systems of record?
Choose 2 answers

A) Heroku should be used to master ecommerce transactions, including order records, customer product affinity, and promotion eligibility
B) Store primary attributes (name, address, birthday, phone, and email) about the customer in Service Cloud
C) Lifetime engagement tracking and history, other data for personalization or segmentation should be mastered in Marketing Cloud
D) User consent information. Customer Journey flow. Counsel and compliance preferences should be mastered in B2C Commerce

5. A company is using both Service Cloud and B2C Commerce but they are not using Mulesoft or any other integration middleware and do not plan on adding that in the near future. However, there is a need to keep customer records in sync across both Service Cloud and B2C Commerce. When a change to the customer record in Service Cloud takes place, such as an updated customer name, the same customer record should be updated in B2C Commerce. Assume that there is a common ID that uniquely identifies the customer across the two systems.
How should a Solution Architect deliver the desired functionality?

A) Send a platform event from Service Cloud and subscribe to the platform event in B2C Commerce using the built-in functionality
B) Send an Outbound Message from Service Cloud and catch and handle the Outbound Message using the B2C Commerce APIs
C) Use change data capture to send a message from Service Cloud and catch and handle the message using B2C Commerce Service Cloud Connector
D) Develop a custom solution in Service Cloud to consume and communicate with B2C Commerce APIs

Solutions: