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Salesforce NP-Con-102 Exam Syllabus Topics:

Salesforce Certified Nonprofit Cloud Consultant (NPC) Sample Questions:

1. A Nonprofit Cloud organization has Automatic Person Account Mailing Address Synchronization enabled. A staff member removes the Is Primary flag from a linked address. What occurs to the address?

A) The address is removed from the Person Account Mailing Address field.
B) The address is archived automatically and the end date is set.
C) The address is marked Inactive.

2. A nonprofit hired a consultant to restart a stalled implementation. The nonprofit identified needs by documenting its Salesforce vision and pain points and by defining specific goals with user stories. What are two components of a user story the nonprofit should consider? (Choose 2)

A) Align each story to the implementation vision.
B) Associate an epic to each story.
C) Include configuration instructions on each story.
D) Assign a priority to each story.

3. A nonprofit wants to send an event cancellation notice to 150 Salesforce contacts without a separate email service provider. It wants to manage bounces, resend the notice as needed, and view the send history on the Contact record. Which option should a consultant recommend to meet the requirements?

A) Account Engagement
B) Elevate
C) Send List Email
D) Email-to-Case

4. A human services nonprofit needs to track client goals and action items related to those goals. The nonprofit is unsure whether Program Management Module alone will meet its requirements. The nonprofit is considering whether to implement Nonprofit Cloud Case Management. What should the consultant discuss with the nonprofit?

A) Program Management Module can track Case Plans and Action Items.
B) Case Management requires Experience Cloud licenses.
C) Program Management Module has custom objects for calendars and activities.
D) Case Management has a custom object for tracking goals.

5. A nonprofit organization needs to report outcomes for each of its programs. The organization just finished defining and creating records for each of its Outcomes in Nonprofit Cloud. The organization wants to link the Outcome objects to its Programs and Benefits to see how they are doing. What should the organization use?

A) Indicator Definition records and Indicator Result records
B) Outcome Activity records with the Type field
C) Indicator Performance Period records with the Baseline Value field

Solutions: