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The KPI Institute Certified KPI Professional Sample Questions:

1. Which of the following KPIs measures customer advocacy?

A) Complaints (#)
B) Net Promoter Score (NPS) (%)
C) All the answers
D) Cross-sell (%)

2. Which KPI measures the achievement of the following objective: "Operate a safe working environment"?

A) HSSE staff certified in First Aid (%)
B) HSSE budget ($)
C) HSSE staff per production worker (%)
D) Lost Time Injury Frequency Rate (LTIFR) (#)

3. Which target would you propose for "Budget ($)", tracked at departmental level?

A) +/# 10%
B) +/# 50%
C) +/# 5%
D) This is not a KPI

4. Which of the statements represents an objective?

A) Improve business profitability
B) Reach $1M in revenues by 2013
C) Achieve 50% growth in profits
D) All the answers

5. Which of the following statements is true?

A) None of the answers
B) Cascading objectives from organizational to departmental level can only happen by using the same objectives at the lower level
C) Cascading stops at team level; there is no relevancy to cascade down to individual level
D) Cascading objectives to lower levels can happen by using the same objectives and by identifying specific objectives that can support those corporate objectives

Solutions: