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WGU Principles-of-Management Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Leading & Motivation25%- Leadership Theories & Styles
  • 1. Trait, behavioral, and contingency theories
    • 2. Transformational vs transactional leadership
      - Motivation & Communication
      • 1. Interpersonal and organizational communication
        • 2. Maslow, Herzberg, Expectancy theory
          • 3. Conflict resolution and team dynamics
            Topic 2: Planning & Strategic Management20%- Foundations of Planning
            • 1. SWOT analysis and strategic formulation
              • 2. Strategic, tactical, and operational planning
                • 3. Mission, vision, and goals
                  - Decision Making
                  • 1. Group decision-making techniques
                    • 2. Rational and bounded rationality models
                      Topic 3: Controlling & Quality Management20%- Control Process
                      • 1. Establishing standards and measuring performance
                        • 2. Corrective action and feedback loops
                          - Operations & Quality Control
                          • 1. Balanced scorecard and performance metrics
                            • 2. Total Quality Management (TQM)
                              Topic 4: Ethics, Social Responsibility & Change Management15%- Managing Change & Innovation
                              • 1. Forces and resistance to change
                                • 2. Organizational development and innovation
                                  - Ethics & Corporate Social Responsibility
                                  • 1. Ethical decision-making frameworks
                                    • 2. Stakeholder management and sustainability
                                      Topic 5: Organizing & Organizational Structure20%- Human Resource Management
                                      • 1. Legal and ethical HR considerations
                                        • 2. Staffing, training, and performance management
                                          - Organizational Design
                                          • 1. Mechanistic vs organic structures
                                            • 2. Team-based and matrix structures
                                              • 3. Departmentalization and authority

                                                WGU Principles of Management at Western Governors University(IAC1) Sample Questions:

                                                A company believes that their manufacturing processes can be measured, analyzed, improved, and controlled.
                                                They have the commitment of the entire organization, particularly top management, to initiate a quality control process. The company has decided to produce output of their product at or below a particular defect level with the goal of improving all of their processes to that level of quality or better.
                                                Which quality process is the company using?
                                                Choose 1 answer

                                                • A. Reengineering
                                                • B. Six Sigma
                                                • C. ISO 9000
                                                • D. Customer relationship management
                                                Reveal Solution  Discussion  0

                                                Correct Answer: B  🗳️

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                                                A company is attempting to be efficient by offering a no-trills product. What type of strategy is the company pursuing? Choose 1 answer

                                                • A. Resource
                                                • B. Operational
                                                • C. Functional
                                                • D. Low-cost
                                                Reveal Solution  Discussion  0

                                                Correct Answer: D  🗳️

                                                Explanation: Only visible for Exams4sures members. You can sign-up / login (it's free).

                                                In which situation does religious preference inappropriately affect decision making? Choose 1 answer

                                                • A. A real estate agent uses her religious background as a basis for accepting bids on property that is for sale.
                                                • B. A company allows two days off per year for religious celebrations to all employees regardless of religious affiliation.
                                                • C. A manager refuses to participate in an event that conflicts with the manager's personal religious beliefs.
                                                • D. An individual follows religious dietary restrictions while at work regardless of the religious beliefs of others.
                                                Reveal Solution  Discussion  0

                                                Correct Answer: A  🗳️

                                                Explanation: Only visible for Exams4sures members. You can sign-up / login (it's free).

                                                During an annual staff meeting the CEO of a corporation addressed the audience by stating that the long-term goal of the corporation is to "become the most competitive company in the world and to grow more rapidly than our competitors by providing the best customer service in the business." What did the CEO's statement reflect?
                                                Choose 1 answer

                                                • A. Strategic mission
                                                • B. Strategic vision
                                                • C. Strategic analysis
                                                • D. Strategic competencies
                                                Reveal Solution  Discussion  0

                                                Correct Answer: B  🗳️

                                                Explanation: Only visible for Exams4sures members. You can sign-up / login (it's free).

                                                The director of human resources for a start-up company is reviewing staffing needs and has discovered a labor deficit. How can the director use strategic human resource planning in this situation? Choose 1 answer

                                                • A. Establish strategic goals for improvement of manufacturing performance
                                                • B. Plan to reduce turnover through nonfinancial rewards
                                                • C. Implement employee conflict resolution system
                                                • D. Reconcile employee supply and demand
                                                Reveal Solution  Discussion  0

                                                Correct Answer: D  🗳️

                                                Explanation: Only visible for Exams4sures members. You can sign-up / login (it's free).

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