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NEW QUESTION 105
Which 2 statements explain why the Sales Manager should be appointed as a Senior User for this project?
- A. He is able to represent current and prospective customer interests.
- B. The launch of a company calendar will impact the Sales department.
- C. He reports directly to the Marketing Director.
- D. He would like to move into the Marketing department in the future and sees this as an opportunity to work closely with the Marketing Director.
- E. He joined the company last year with huge enthusiasm.
Answer: A,B
NEW QUESTION 106
One of the senior managers of the company that is developing the 'e-learning course' has worked with ABC Company before. The team manager for the delivery of the 'e-learning course' has looked on ABC Company's intranet, but cannot find any reference to this work. The team manager has contacted the senior manager to discuss this project.
Is this an appropriate application of the 'learn from experience' principle, and why?
- A. No, because every project is unique and should deliver specific business objectives
- B. Yes, because the project involves more than one organization.
- C. No, because the senior manager should advise the team manager of any lessons.
- D. Yes, because the team manager should actively look for useful information.
Answer: D
NEW QUESTION 107
The project is at the end of stage 4. The project manager has changed the benefits management approach. It now includes all the activities necessary to measure the increased revenue.
Who should approve this update?
- A. Project manager
- B. Project board
- C. Corporate management
- D. Project assurance
Answer: B
NEW QUESTION 108
The project is now in stage 2. The Project Manager has heard about the possibility of a competitor also
producing a calendar to be delivered earlier than the target date for this project. There is a threat that the early
release of a competitor's calendar may weaken the impact of the MNO Manufacturing Company calendar,
thereby reducing the anticipated benefits of the Calendar project.
Which 2 statements should be recorded under either the Records or Reporting headings?
- A. The evaluated net effect of all risks will be updated at the end of each stage and included in the End Stage
Report. - B. The Change Authority will report monthly to the Project Manager on the status of the change budget.
- C. A summary of risks will be maintained and included with the monthly Highlight Reports to the Project Board.
- D. Risks that are likely to occur within the next two weeks should be recorded as imminent.
- E. Project Support will maintain the Risk Register.
Answer: A,B
NEW QUESTION 109
Using the Project Scenario and the Extract from Stage Plan for stage 3 provided as additional intonation for this question in the Scenario Booklet, answer the following 5 questions.
The Stage Plan for stage 3 has been produced.
The Engineering Manager insists that there are to be no interruptions to operations whilst photographs are being taken of the engineering staff performing their everyday duties and operating machinery. Two weeks ago the professional photographer produced the photo session schedule based on the operational staff schedule.
The operational staff schedule is produced weekly and maintained by the Engineering Manager.
None of the E500 change budget has been used to date and this is available for the stage.
Which 2 statements apply to the Monitoring and control section?
- A. Delete entry 14 because the Product Status Account is NOT an ad-hoc report. It is produced at the end of each stage to identify any variations between planned status, reported status and actual status of the stage's products.
- B. Delete entry 11 because this relates to the monitoring and controlling of the Project Plan, not the Stage Plan.
- C. No change to entry 12 because this describes how the Project Board will control the stage.
- D. Delete entry 13 because this is part of the Controlling a Stage process.
- E. Move entry 12 because the Highlight Reports are deliverables of this stage and should be shown under Product descriptions.
Answer: B,C
Explanation:
Explanation/Reference:
Plans Theme
Question Set 2
NEW QUESTION 110
Scenario
Additional Information
Further information on some resources who could be involved in the project:
Outcome Account Manager: He represents Outcome which is a recruitment agency that provides specialist outsourcing resources. Outcome provided the consultants who carried out the feasibility study and the same consultants will be providing support and guidance to the Information Technology and Facilities teams during the project.
Director of Finance Division: She was transferred from the Information Technology Division 12 months ago. She is responsible for ensuring a cost-conscious approach is adopted in all operational and project activities across the Ministry of Food Hygiene.
Hardware Manager: Reports to the Director of Information Technology. He provides computer hardware to all business functions but has little awareness of the needs of his colleagues working in software.
Payroll Manager: Reports to the Director of Finance. He is a very experienced and efficient qualified accountant who has much of the responsibility of running the Finance Division on behalf of the Director of Finance. He has been involved in drafting the Ministry's business strategy and assisting in a full business risk assessment. He also drafted the corporate Business Case standards.
Which 2 alternative actions apply to the proposed Senior Supplier for this project?
- A. Remove because she only represents the Information Technology Division.
- B. Replace with 'Director of Facilities' because he supports the initiative and has many ideas about how to improve the service.
- C. Add 'Hardware Manager' because he provides computer hardware to all business functions and will be impacted by the outcome.
- D. Retain because she is responsible for the design of the future Information Technology organization and working practices.
- E. Add 'Director of Facilities' because he is responsible for the design of the future organization, processes, systems and operation models for Facilities.
Answer: D,E
NEW QUESTION 111
Which 2 statements apply to the Acceptance criteria section?
- A. Move entry 23 to Derivation because the Data Protection Act already exists.
- B. Delete entry 24 because this is NOT a suitable acceptance criteria for this project.
- C. Move entry 21 to Composition because the photos are part of the final product.
- D. Delete entry 22 because the development of the new company logo is not within the scope of the Calendar
project. - E. Amend entry 21 to 'Appearance - 12 photos each showing different members of staff.
Answer: D,E
Explanation:
Explanation/Reference:
Quality Theme
Testlet 2
Scenario
Additional Information
Product Description
Quality notes from the Daily Log
The Director of Information Technology Division (DIT) has been asked to ensure that any changes to the
outsourced staff employment contracts adhere to employment law. The DIT will review future job descriptions
of the transferred staff before the final contract is signed with the selected service provider.
The service level agreement between MFH and the selected service provider will specify the type and quality of
service required. The selected service provider must follow the industry standards for providing outsourced
services.
MFH has a quality management system which contains a document control procedure for all its documentation,
however this does not include change management.
All project documents will be subject to a quality review. Nominated products will require a formal approval
record signed-off by the quality review chair.
Extract from the draft Quality Management Strategy (may contain errors)
Introduction
1. This document defines the approach to be taken to achieve the required quality levels during the project.
2. The Project Board will have overall responsibility for the Quality Management Strategy.
3. Project Assurance will provide assurance on the implementation of the Quality Management Strategy.
Quality management procedure - Quality standards
4. The selected service provider will operate to industry standards for providing outsourced services.
5. MFH document standards will be used.
Records
6. A Quality Register will be maintained to record the planned quality events and the actual results from the
quality activities.
7. Configuration Item Records will be maintained for each product to describe its status, version and variant.
8. Approval records for products that require them will be stored in the quality database.
Roles and responsibilities
9. The DIT will check that the employment contracts for outsourced staff adhere to employment law.
10. Team Managers will provide details of quality checks that have been carried out.
11. Team Managers will ensure that the Quality Register is updated with the names of team members who are
involved in the review process.
12. The Senior User will review the Product Descriptions of the products to be produced by the selected
service provider to ensure that they can be achieved.
NEW QUESTION 112
Who is responsible for ensuring that Communication Management Strategy is appropriate and that planned communication activities actually take place?
- A. Corporate or Programme Management
- B. Project Manager
- C. Project Support
- D. Project Assurance
Answer: D
NEW QUESTION 113
The project is in stage 2. The project manager is reviewing stage status and has collected the checkpoint
reports from the team managers. These show that the products are being completed on schedule. However,
project support has raised issues that quality reviews have not been completed as agreed. The project
manager reports in the highlight report that the stage is progressing well.
Is this appropriate, and why?
- A. No, because the project manager should have recorded the cause of the delay to the quality reviews in the
lessons log. - B. Yes, because the highlight report is a summary of the information in the checkpoint reports.
- C. Yes, because the highlight report is used to provide the project board with stage and project progress.
- D. No, because the issues raised by project support are a cause for concern and should be reflected in the
highlight report.
Answer: D
NEW QUESTION 114
The project is at the start of stage 3, and there will be six teams working on product delivery. In order to
exercise control, the project manager has asked each team to submit a detailed team plan for approval. The
external team manager for the 'e-learning course' has agreed to submit a summary to the project manager, but
will submit the detailed team plan to the senior supplier to review and approve.
Is the team manager's response appropriate, and why?
- A. No, because the project manager needs detailed plans to manage the work of several teams.
- B. No, because the team plan must be submitted to project assurance to check it is viable.
- C. Yes, because a supplier may want to keep the details of the specialist work confidential.
- D. Yes, because team plans are mandatory on a project of this size and complexity.
Answer: A
NEW QUESTION 115
It is now late October and the project is in stage 3. The label design competition has been held and the photos of the staff have been taken. The CEO and Marketing Director still need to choose the winning label design and the 12 photos for the calendar. However, the Executive has learned that two competitors are issuing calendars to MNO's customers by the middle of November. After analyzing the impact of this Issue, one of the options the Project Manager has presented to the Project Board is to close the project prematurely.
There are a number of key facts relating to this project that would need to be recorded if the project Y-e to be closed now.
Which product should show that the project has been closed prematurely and has not achieved the objectives defined in the Project Initiation Documentation (PID)?
- A. Project closure notification
- B. Exception Report
- C. Benefits Review Plan
- D. End Project Report
Answer: D
NEW QUESTION 116
Column 1 is a list of entries from the Daily Log that occurred during stage 4 in the Controlling a Stage process. For each entry in Column 1, select the first management product from Column 2 that should have been updated, or created, as a result of the entry. Each selection from Column 2 can be used once, more than once or not at all.
Drop down the right answer from column 1 to column 2.
Answer:
Explanation:
Explanation
NEW QUESTION 117
Scenario
Product Summary
A list of customers will be collated. This will use existing information from the Accounts department about current customers, and existing information from the Marketing department about prospective customers.
Using the tariff of mailing costs available from the Post Office, a production cost forecast will be produced to allow the CEO and the Marketing Director to decide whether to continue with the project. If they decide to continue, they will give the approval to launch the internal label design competition. Competition rules will be required to communicate details of the competition to the staff. The chosen label design will then be selected from the competition entries.
The photos for the calendar must be based on existing photo design ideas available from the Marketing department. The selected photos will be chosen from these. Monthly calendar displays will be created to show the required layout of each page.
Product Breakdown Structure (contains errors)
Extract from Stage Plan for stage 3.
(All entries are true statements but may not be shown under the correct heading or in the correct document).
Using the Project Scenario and the Extract from Stage Plan for stage 3 provided as additional intonation for this question in the Scenario Booklet, answer the following 5 questions.
The Stage Plan for stage 3 has been produced.
The Engineering Manager insists that there are to be no interruptions to operations whilst photographs are being taken of the engineering staff performing their everyday duties and operating machinery. Two weeks ago the professional photographer produced the photo session schedule based on the operational staff schedule. The operational staff schedule is produced weekly and maintained by the Engineering Manager.
None of the £500 change budget has been used to date and this is available for the stage.
Which 2 statements apply to the Plan prerequisites section?
- A. Add 'Compliance with the Data Protection Act'.
- B. Delete entry 4 because the customer list is a deliverable of stage 2, not a prerequisite for stage 3.
- C. Delete entry 2 because these are project benefits not prerequisites of the stage.
- D. Add 'Engineering team must be made available for photos'.
- E. Delete entry 3 because the production cost forecast is a deliverable of stage 2, not a prerequisite for stage 3.
Answer: B,C
NEW QUESTION 118
HOTSPOT
Scenario
Additional Information
During the initiation stage the Project Manager met with the Marketing Director to find out more about the requirements of the promotional calendar and recorded the following notes:
There has been a reduction in the order numbers at the MNO Manufacturing due in part to the increased marketing activities of its competitors. 10% of customers have not re-ordered in this financial year and staff morale is poor. A number of skilled staff have left as a result and replacement staff have not been recruited due to the reduced operation. If the project is successful, a recruitment campaign will be required to fill the existing staff vacancies and there may be a requirement for additional staff. Operational costs are likely to increase because skilled staff are expensive and difficult to find.
In financial terms, there were a total of 1,500 orders in the last financial year, each with an average profit of (GBP)2k. The Marketing department believes that sending a promotional calendar to our current and prospective customers would increase orders by at least 10% with a minimum of 10 further orders from the list of prospective customers within 12 months from the date of distribution.
The Marketing Director will be funding the project from the business marketing budget. She believes that the effect of a good company image portrayed by a successful calendar would last into a second year. She has forecast the same increase in orders for a second year and predicts that the annual employee satisfaction survey will show a measurable improvement in staff morale.
A number of alternatives were explored, including:
20% discount for all repeat customers - not cost-effective and very short term A promotional calendar as a free Christmas gift - would target current and prospective customers and the benefits would last into a second year A series of television and press advertisements* was too expensive A direct mail shot to all customers - benefit would be short term Creation of an internet website - would not suit all customers
The calendar is seen as the favored option, as long as the company's competitors do not increase their marketing activity. Whilst the Marketing department wants a very high quality, glossy product, the project management team must be aware of the cost this will incur.
Using the Project Scenario and the additional Information provided for this question
-- ---
In the Scenario Booklet, answer the following question.
Lines A to E in the table below consist of an assertion statement and a reason statement. For each line identify the appropriate option, from options A to E, that applies. Each option can be used once, more than once or not at all.
Answer:
Explanation:
NEW QUESTION 119
HOTSPOT
NO: 7 HOTSPOT
Scenario
A photographer from Portraits Ltd, a professional photographic company, has taken on the role of Team Manager after taking some time to understand the requirements of the project. A contract for their services has been set up and is being monitored by the Purchasing Manager and a Work Package has been agreed. This contract specifies that the photographer must arrange a meeting with the Engineering Manager to establish a schedule for the photo sessions to minimize the impact on the Engineering staff. This meeting should have occurred by now.
The Engineering Manager was made aware of this requirement but when asked he reported that he has received no communication from the photographer. The Project Manager has tried to call the photographer and has had no response. The Project Manager believes there is a risk that Portraits Ltd are overbooking work and prioritizing other clients' work. If Portraits ltd do not deliver on schedule the project will be delayed and the expected benefits will be reduced.
The contract is to be reviewed and Portraits Ltd reminded of their agreement.
The project is now in stage 2. The Project Manager has heard about the possibility of a competitor also producing a calendar to be delivered earlier than the target date for this project. There is a threat that the early release of a competitor's calendar may weaken the impact of the MNO Manufacturing Company calendar, thereby reducing the anticipated benefits of the Calendar project.
Using the Project Scenario answer the following question. The Plan for stage 3 has been approved and work has commenced.
Column 1 contains a number of issues for this project. Select from Column 2 the appropriate category for each issue. Each selection from Column 2 can be used once, more than once or not at all.
Drop down the right answer from column 1 to column 2.
Answer:
Explanation:
NEW QUESTION 120
The external team manager for the 'e-learning course' has reviewed the quality register to ensure all quality activities have been completed. The 'e-learning course' has been approved and accreditation has been achieved. As a result, the team manager updated the work package to notify the project manager that it is complete, and updated the team plan.
Is this appropriate, and why?
- A. No, because the work package should be checked to confirm the reporting arrangements of the 'e- learning course'.
- B. Yes, because the project manager needs to receive confirmation that work has been completed and approved.
- C. Yes, because a team plan to gain accreditation of the 'e-learning course' is required to be part of the work package.
- D. No, because it is the configuration item record of the relevant product description that is updated, not the work package.
Answer: B
NEW QUESTION 121
Which project controls should be established for the Outsourcing project?
- A. Highlight Reports to the Project Board; Exception Reports to the Project Board when stage or project tolerances are forecast to be exceeded.
- B. Highlight Reports to the Project Manager; Exception Reports to the Project Board when project tolerances are forecast to be exceeded.
- C. Highlight Reports to the Project Board; Exception Reports to corporate management when stage tolerances are forecast to be exceeded.
Answer: A
Explanation:
Topic 10, Directing a Project, Controlling a Stage and Managing Product Delivery
NEW QUESTION 122
Which activity is responsible for updating the stage plan with actual during Controlling a Stage?
- A. Report Highlights
- B. Review the stage status
- C. Review work package status
- D. Take corrective action
Answer: A
NEW QUESTION 123
According to PRINCE2, which statement about the Configuration Management Strategy for the Outsourcing project is correct?
- A. A Configuration Management Strategy is unnecessary for this project because the MFH document control process is documented. It is acceptable simply to reference this in the Quality Management Strategy.
- B. Every project needs a Configuration Management Strategy, even if the organization has existing configuration management standards, because every project has different circumstances.
- C. A separate Configuration Management Strategy will be required for each of the suppliers within this project because each will have a different way of managing and storing products.
Answer: B
NEW QUESTION 124
A quality review of the 'marketing materials' has started. The team manager for the 'marketing materials' has been unhappy with the team's workload throughout the project and refuses to attend the review meeting to present the material. The team manager suggests that a new marketing team member make the presentation.
However, the chair decides to represent the marketing team and makes a list of actions to resolve later.
Is this an appropriate approach to the quality review, and why?
- A. No, because the chair should be independent from the product being reviewed.
- B. Yes, because the role of presenter should not be performed by a junior member of the team.
- C. Yes, because the roles of chair, presenter and administrator may be combined.
- D. No, because the role of presenter should be performed by the team manager.
Answer: A
NEW QUESTION 125
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Who should take the PRINCE2-Practitioner Certified Exam
This certification is aimed at project managers, aspiring project managers, and anyone who manages projects. It is also relevant to other key staff involved in the design, development, and delivery of projects, including Project Board members (e.g., Senior Responsible Owners), Team Managers (e.g., Product Delivery Managers), Project Assurance (e.g., Business Change Analysts), Project Support (e.g. Project and Program Office personnel) and operational line managers/staff.
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