[Oct 23, 2021] 6211 Exam Dumps PDF Guaranteed Success with Accurate & Updated Questions
Pass 6211 Exam - Real Test Engine PDF with 54 Questions
NEW QUESTION 26
During the Avaya Aura Contact Center Agent Desktop installation the C Log Level was set to Off.
Which page allows you to change the C Log Level settings If a configuration mistake was made during installation?
- A. Agent Desktop Configuration, Resources
- B. Agent Desktop Configuration, General Settings, Advanced Settings
- C. Agent Desktop Configuration, User Settings
- D. Agent Desktop Configuration, General Settings
Answer: B
NEW QUESTION 27
What is required when configuring an Email skillset In the Contact Center Multimedia Administration Tool?
- A. the assignment of an open queue for each email skillset
- B. the assignment of a route point for each email skillset
- C. the assignment of a vector for each email skillset
- D. the assignment of a script for each email skillset
Answer: B
NEW QUESTION 28
Which Orchestration Designer Call Processing commands may be used in an application designed for Outbound contact routing?
- A. GIVE MUSIC
- B. GIVE RAN
- C. QUEUE TO SKILLSET
- D. GIVE IVR
Answer: C
NEW QUESTION 29
Which tool displays the status counts for each multimedia contact type?
- A. Contact Center Database Maintenance
- B. Multimedia Data Management
- C. Multimedia Dashboard
- D. Contact Center Database Dashboard
Answer: C
NEW QUESTION 30
Where are all agents used in the Avaya Aura Contact Center POM integration administered?
- A. Avaya Aura Experience Portal
- B. Avaya IQ
- C. Contact Center Manager Administration
- D. Avaya Proactive Outreach Manager
Answer: D
NEW QUESTION 31
When analyzing life cydcle of a Web chat contact in Avaya Aura Contact Center:
Step 1 states the Contact Center Multimedia receives contacts from the External Web server through the Contact Center Multimedia Web services, Step 2 states that the Web services provide a Java API that enables contacts to be written Into the Contact Center Multimedia database, retrieved from the database, and have their status queried.
What Is Step 3 in the life cycle of a Web chat contact In Avaya Aura Contact Center?
- A. Customized Web pages, with customized look and feel, and business logic must be created by the customer.
- B. Customized Web pages, displays to the customer.
- C. The External Web server determines the skillset and priority assigned to the contact.
- D. A set of sample pages is distributed with Contact Center Multimedia to provide Java Server Pages (JSP)script examples of how a Web server can access the Web services.
Answer: A
NEW QUESTION 32
A user is assigning a skillset to a call while creating a new outbound campaign.
What Is the result if the skillset field Is left blank?
- A. The campaign will not receive data.
- B. The campaign stops functioning
- C. The campaign will not be created.
- D. The campaign will receive calls but no agent is assigned
Answer: C
NEW QUESTION 33
Agents will use Disposition Codes after dosing an outbound contact.
For which purpose Is a disposition code used by agents?
- A. To end the outbound call
- B. To record the dialing of an outbound call
- C. To answer an outbound call
- D. To record the state of an outbound call
Answer: D
NEW QUESTION 34
Refer to the exhibit.
You are creating an Advanced Screen pop In the wizard and have configured where the Screen pop will launch (highlighted in the box).
Where will the screen pop launch as shown In the exhibit?
- A. Launch the screen pop Internally in the initial screen of the Agent Desktop
- B. Launch the screen pop Internally in the tab of the Agent Desktop
- C. Launch the screen pop externally in the agent's Conferencing software
- D. Launch the screen pop extemally on the use's browser
Answer: D
NEW QUESTION 35
Which server type can be configured under Server Settings in the Contact Center Multimedia Administration tool?
- A. Inbound Mall License Server
- B. Inbound Mall Manager Server
- C. Inbound Mail Server
- D. Inbound Mail Application Server
Answer: C
NEW QUESTION 36
Which component manages the states of contacts, agents, terminals, and addresses used for assiging contacts?
- A. CCTAPI
- B. CCT Client Applications
- C. Contact Management Framework (CMF)
- D. SIP Connector
Answer: C
NEW QUESTION 37
After adding and configuring the Contact Center Multimedia (CCMM) server, ad available to you based on information stored within the CCMM server database.
Which two new report types are now available for report creation under the Public Report Template folder? (Choose two.)
- A. Contact Summary Reports
- B. Call-by-Call Reports
- C. Outbound Reports
- D. Agent Performance Reports
- E. Configuration Reports
- F. Multimedia Reports
Answer: A,F
NEW QUESTION 38
Which Communication Control Toolkit server software component i used to import bulk resouroes from the Windows server into the CCT database?
- A. CCT Console
- B. CCT Reference Client
- C. CCT API
- D. CCT Trace Control
Answer: A
NEW QUESTION 39
When performing an immediate backup in the Contact Center Database Maintenance utility, Which application Is the only one that is not selected by default?
- A. CCMA
- B. Offline
- C. ADMIN
- D. CCMS
Answer: B
NEW QUESTION 40
You need to install Avaya Agent Desktop (AAD) on an Agent's desktop computer.
Which URL location will you enter to access the AAD Web page to start the AAD Installation?
- A. http://<servemame>/agentdesktop where <servemame> Is the server name or IP Address of the Contact Center Manager Server (CCMS)
- B. http://<servemame>/agentdesktop where <servemame> is the server name or IP Address of the Contact Center Multimedia (CCMM) Server
- C. http://<servemame>/agentdesktop where <servemame> is the server name or IP Address of the Avaya Aura Application Enablement Server
- D. https://support.avaya.com web site
Answer: B
NEW QUESTION 41
When analyzing life cycle of an outbound contact in Avaya Aura Contact Center.
Step 1 shows outbound campaigns are created in the OCMT and loaded Into the CCMM da Step 2 states that each call in the outbound campaign triggers a contact arrived message.
What is Step 3 in the life cycle of an outbound contact In Avaya Aura Contact Center?
- A. The contact Is presented to the agent using the Avaya Agent Desktop.
- B. The Contact Center application (scripting) determines how to route the contact, or present to which agent.
- C. Customer details are retrieved for the agent using Web services.
- D. The newly-arrived contact is created and directed to an application using the Open
Answer: B
NEW QUESTION 42
Which tool is used to create dean up rules and scheduled tasks in Contact Center Multimedia (CCMM)?
- A. System Control and Monitor Utility
- B. Contact Center Database Maintenance Utility
- C. Control Utility
- D. CCMM Data Management
Answer: D
NEW QUESTION 43
Users of the Outbound Campaign Management Tool require access rights to the Outbound component.
Which component within the Center Manager Administration would the user be assigned Launchpad option access?
- A. Contact Center Management
- B. Access and Partition Management
- C. Multimedia
- D. Configuration
Answer: B
NEW QUESTION 44
When you installed the Contact Center software, a set of default or sample applications are installed Which are two of the three default or sample applications? (Choose two.)
- A. ContactFlow
- B. Secondary
- C. MultimediaFlow
- D. Primary
Answer: A,C
NEW QUESTION 45
When handling Contact Center Multimedia (CCMM) Email contact, which component logs on to the outbound mailboxes on the Email server and sends out messages such as Auto-acknowledgements, Auto-replies, or Agent composed replies?
- A. the Rules Engine
- B. the Outbound Message Handler
- C. the Inbound Message Handler
- D. the Outbound Campaign Management Tool
Answer: B
NEW QUESTION 46
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Avaya 6211 Exam Syllabus Topics:
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