Exams4sures CRT-251 Real Exam Question Answers Updated [Dec 16, 2021]
Easily To Pass New Salesforce CRT-251 Dumps with 66 Questions
NEW QUESTION 29
Universal Containers wants to implement a sales methodology that focuses on identifying customer's challenges and addressing them with its offerings. Which sales methodology is described above?
- A. Relationship selling
- B. Solution selling
- C. Direct selling
- D. Target account selling
Answer: B
NEW QUESTION 30
Universal Containers has enabled Social Accounts and Contacts. When a sales representative accesses a contact within Salesforce, the representative is unable to see detailed information from the contact's social profiles.
What is preventing the sales representative from accessing this information?
- A. The information shown is based on the sales representative's social connection with the contact.
- B. Universal Containers must install and APP Exchange package to access public profile information for its users.
- C. The fields configured by Universal Container's administrator on the contact page layout are missing.
- D. The link to the Facebook profile is NOT configured with the administrator password to access detailed information.
Answer: A
NEW QUESTION 31
Universal Containers wants to implement a website for a new product launch. The siteshould be publicly available, allow visitors to submit requests for information, and be managed by the non-technical marketing team.
Which solution should the consultant recommend?
- A. Salesforce Mobile Sites
- B. Lightning Platform
- C. LightningComponents
- D. Customer Community
Answer: D
NEW QUESTION 32
Universal Containers has enables Advanced Currency Management.
How is the converted amount data reported on a report that spans time periods when the exchange rate was different?
- A. Converted amounts are based on the historical exchange rate associated with the close date.
- B. Converted amounts are based on exchange rates that use the current entry.
- C. Converted amounts are based on exchange rates that use the oldest entry.
- D. Converted amounts are based on the exchange rates entered in the opportunity.
Answer: A
NEW QUESTION 33
What is a valid organization-wide default option for the Account object?
- A. Public Read/Write/Transfer
- B. Private
- C. Public Read/Write/Delete
- D. No Access
Answer: B
NEW QUESTION 34
Which two are purposes of the AppExchange? (Choose two.)
- A. Support users can install the Salesforce Console for Service custom app.
- B. Partners can download accounts and contacts to collaborate on sales deals.
- C. Administrators can download and customize pre-built dashboards and reports.
- D. Customers can share and install apps published by Salesforce partners.
Answer: A,D
NEW QUESTION 35
The sales representatives at Universal Containers use various email applications and often receive important customer emails where they are away from the office. Sales management wants to ensure sales representatives are recording email activity with customers in Salesforce while they are away from the office.
Which solution should a consultant recommend to meet this requirement?
- A. Forward emails using their Email-to-Salesforce email address from their smartphones and computers.
- B. Copy and paste emails manually to the customer record in Salesforce from their smartphones and computers.
- C. Download and install a Salesforce universal connector for their smartphones and computers.
- D. Download and install the Salesforce for Outlook connector on their smartphones and computers.
Answer: A
NEW QUESTION 36
The sales management team of Universal Containers has noticed that opportunities are taking longer to close.
Historically, it has taken 30 days for a new opportunity to be moved to closed/won. Recently, this time period has increased to 45 days. Which two reporting tools can the sales management team leverage to help determine the cause? Choose two answers.
- A. Dashboard of opportunity stage duration
- B. Report on campaign return on investment (ROI)
- C. Report on the discount approval time for quotes
- D. Dashboard of month-over-month trend of lead conversions
Answer: A,C
NEW QUESTION 37
Universal Containers requires its sales representatives to go through an internal certification process to sell certain groups of products.
Which two actions prevent a sales representative from adding these products to opportunities if they are NOT certified to sell them?
Choose two answers.
- A. Use a validation rule on opportunity products to prevent them from adding products marked as required certification if they are NOT certified.
- B. Use a criteria-based sharing rule on products marked as requiring certification to only share the products to users who are certified.
- C. Use a validation rule on products marked as requiring certification to prevent them from being added to an opportunity.
- D. Use a separate price book for the products requiring certification and only share the price book to users who are certified.
Answer: A,D
NEW QUESTION 38
Universal Containers acquires sales leads each year through trade shows. Occasionally, duplicate leads are generated when the marketing team imports leads that already exist in the system. What should a consultant recommend to prevent duplicate leads in the system?
- A. Upload the leads using Data Loader and enable the "Find Duplicates" setting to prevent duplicate records.
- B. Upload the leads to Data.com to remove the duplicates and select the option to have them automatically imported.
- C. Upload the leads using Data Import Wizard and select the appropriate field to match duplicates against existing records.
- D. Upload the leads and click the "Find Duplicates" button for each of the leads to identify potential duplicate lead records.
Answer: C
NEW QUESTION 39
Universal Containers supports two lines of business: shipping and freight. Thesales cycle for freight deals is more complex and involves more stages than the shipping sales cycle.
Which solution should a consultant recommend to meet these business requirements?
- A. Create different record types and sales processes for each line of business, and assign different page layouts to each record type.
- B. Create different record types and sales processes for each line of business, and assign different sales processes to each page layout.
- C. Create different record types and sales processes for each line ofbusiness, and assign different stages to each page layout.
- D. Create different record types and sales processes for each line of business, and use workflow field updates to assign stages.
Answer: A
NEW QUESTION 40
A system administrator at Universal Containers needs to transfer records from one user to another.
Which two objects can be transferred using the mass transfer tool? (Choose two.)
- A. Leads
- B. Quotas
- C. Campaigns
- D. Accounts
Answer: A,D
Explanation:
Explanation/Reference:
Reference: https://help.salesforce.com/articleView?id=admin_transfer.htm&type=5
NEW QUESTION 41
Universal Containers uses a custom object named "Analysis", which is the child in a master-detail relationship with the Opportunity object. Sales teams use this object to create requests for supporting research. Sales teams use the Salesforce Mobile App and want to easily create new Analysis records from their phones. What should a consultant recommend to meet this requirement?
- A. Create a Visualforce page.
- B. Create an Action.
- C. Create a related list button.
- D. Create a custom object tab.
Answer: D
Explanation:
Explanation/Reference:
NEW QUESTION 42
A Lightning for Outlook layout can be assigned to which two options? (Choose two.)
- A. Team
- B. User
- C. Role
- D. Profile
Answer: B,D
NEW QUESTION 43
Universal Containers uses PDF documents to help the Sales Team learn about new Products. Which feature should a Consultant recommend to store these documents?
- A. File Contact for SharePoint
- B. Attachments
- C. File Sync
- D. Salesforce Files
Answer: D
NEW QUESTION 44
Universal Containers sells products that require frequent collaboration with the same team of individuals who play a key role in closing deals. The lead sales representative determines the level of access for each of the collaborating team members on an opportunity.
Which solution should a consultant recommend to facilitate the collaboration of the lead sales representative and team members?
- A. Enable Chatter to have the lead sales representative facilitate collaboration through sales team swarming.
- B. Configure default opportunity teams for all lead sales representatives with team selling enabled.
- C. Define a sharing rule for each lead sales representative to assign appropriate access for all extended team members.
- D. Create public groups for extended team members and allow the sales representative to assign manual sharing on their opportunities.
Answer: B
NEW QUESTION 45
A consultant has created a custom formula field on Opportunity that multiples the Opportunity Amount by the Account's Discount field. Which Currency will the formula field use for its value if the Opportunity and the Account records have different Currencies?
- A. The User currency
- B. The Account currency
- C. The Corporate currency
- D. The Opportunity currency
Answer: A
NEW QUESTION 46
Which two should an administrator consider when configuring workflow rules? (Choose two.)
- A. Rule actions can take place immediately or can be time based.
- B. Rules must be deactivated before using the Data Import Wizard.
- C. Rules can be evaluated when records are created or edited.
- D. All existing records are evaluated when a new rule is activated.
Answer: A,C
NEW QUESTION 47
Universal Containers plans to implement lead management functionality for channel sales representatives who need to push pre-qualified leads to their partners. Partners need the ability to access and update the leads assigned to them. Which solution should a consultant recommend for this scenario?
- A. Add the leads tab to the Partner Community and configure partner profiles to access leads.
- B. Create a customized site where partners can self-register and access their leads.
- C. Create a task for a partner when a new lead is created and assign the task to the partner in the Partner Community.
- D. Configure a separate leas record type and page layout for the Partner Community.
Answer: A
Explanation:
Explanation/Reference:
NEW QUESTION 48
The Universal Containers sales team wants to track product shipments for each of its customers. The shipment tracking information is currently available in a back-end system, which the company plans to integrate with Salesforce. Which set of objects are relevant for this integration?
- A. Lead, account, opportunity product, custom object-shipment status
- B. Opportunity, opportunity product, custom object-shipment status
- C. Lead, opportunity, product, custom object-shipment status
- D. Opportunity, opportunity product, campaign, custom object-shipment status
Answer: B
NEW QUESTION 49
Universal Containers wants to associate some contacts with more than one account (e.g., a contact in an employee of one account and on the boards of several other accounts). Which solution should a consultant recommend to meet this requirement?
- A. Associate the contact to other accounts using a custom lookup field.
- B. Clone the contact record and add it to the second account.
- C. Add the contact to the partners related list on the second account.
- D. Enable contacts to multiple accounts feature.
Answer: C
NEW QUESTION 50
Universal Containers has a large sales department that is dispersed worldwide. Sales managers want greater visibility into the opportunities in progress with their respective teams and want to receive email notifications when opportunities reach key metrics ( e.g. progress to a certain stage or reach a specific probability).
However, individuals want to control the frequency of their email notifications. Which two solutions should a consultant recommend? Choose two answers.
- A. Configure Chatter Feed Tracking to provide updates for the key metrics the sales managers are looking for.
- B. Create a report filtering for the desired criteria and individuals subscribe to the report.
- C. Configure the individual Salesforce for Outlook email settings to control notification frequency.
- D. Define a workflow rule and email task that is triggered when key fields are updated to new values.
Answer: A,B
NEW QUESTION 51
Universal Containers recently completed the implementation of a new Sales Cloud solution. The stakeholder committee believes that sales user adoption is best measured by the number of daily logins. Which two measures of sales user adoption should be considered? Choose two answers.
- A. Number of reports exported to Excel for analysis
- B. Overall effectiveness of mass email campaigns
- C. Completeness of records entered into the new system
- D. Number of neglected opportunities over time by role
Answer: C,D
NEW QUESTION 52
Which two statements must be considered when activating and assigning Themes and Branding? (Choose two.)
- A. Only one Theme can be applied in an org at a time.
- B. Themes apply to both Lightning Experience and mobile.
- C. Each profile can be applied a different Theme.
- D. Up to 300 custom Themes can be created per org.
Answer: A,D
Explanation:
Explanation/Reference:
Reference: https://help.salesforce.com/articleView?
id=brand_your_org_in_lightning_experience.htm&type=5
NEW QUESTION 53
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