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Avaya 3000-3 Exam Syllabus Topics:

Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. A customer uses a call accounting system and account codes in the IP Office to keep track of billable spent with their clients when on the telephone. They want to have the IP Office automatically associate the account code when calls are made to or from their clients.

A) Add the Client CLI information to the Incoming Call Route.
B) Add the ClI information to the Account Code.
C) Enable CLI tracking
D) Enable Forced Account Code on the Incoming Call Rout created for the client CLI.

2. Which method can be used to verify if the IP telephone .bin files have been upgraded.

A) Verify from the extension from in the Manager application.
B) Verify the file names from the telephone menu.
C) Verify that the .bin file is in the Manager folder.
D) Verify from Call Status.

3. A customer has multiple IP Offices connected using IP trunks. The systems have installed and working for over three years. Users recently are reporting that they are not able to dail between sites. Which three actions would be considered best practice approaches for resolving the issue?
(Choose three.)

A) Duplicate the issue and obtain traces.
B) Test and document the results of the implemented solution.
C) Upgrade or downgrade the IP Office core software to fix the issue.
D) Replace hardware outside warranty.
E) Research possible causes and implement a solution

4. If ISDN/PRI calls are getting dropped, which tool should be used to troubleshoot the issue?

A) SSA Snapshot
B) Debug Manager on DTE port
C) System Monitor with default filters
D) System Monitor with ISDN L3 filter options enabled

5. The Customer Call Reporter(CCR)installation is now completed, but a user with the name ''Agent 1'is not showing in the CCR Web page.

A) Go to CCR, log-in as Administrator, and enable ''Agent1''as a CCR agent.
B) ''Agent1''cannot be used as a name for a CCR agent.
C) Go to CCR and check on Supervision Setting and enable ''Agent1''as a CCR agent.
D) Go to CCR Supervisor Setting in Manager and enable ''Agent1''to be a CCR agent.

Solutions: