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EXIN ITIL Foundation Sample Questions:

1. What BEST describes the value of service design to the business?

A) It provides quick and effective access to standard services
B) It improves the control of service assets and configurations
C) It supports the creation of a portfolio of quantified services
D) It reduces total cost of ownership (TCO) of services

2. Which of the following is an objective/are objectives of the service strategy stage of the service lifecycle?
1. Providing an understanding of what strategy is
2. Ensuring a working relationship between the customer and service provider
3. Defining how value is created

A) 3 only
B) 2 only
C) All of the above
D) 1 only

3. Which of the following is the correct definition of an outcome?

A) All the accumulated knowledge of the service provider
B) The results specific to the clauses in a service level agreement (SLA)
C) All incidents reported to the service desk
D) The result of carrying out an activity, following a process or delivering an IT service

4. Which role is accountable for the operational management of a process?

A) Process manager
B) Service manager
C) Change manager
D) Process practitioner

5. Which stage of the service lifecycle identifies, defines and aligns the IT solution with the business requirements?

A) Service design
B) Service configuration
C) Service operation
D) Service transition

Solutions: