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Instant Download EXIN : ITSM20F日本語 Questions & Answers as PDF & Test Engine
- Exam Code: ITSM20F
- Exam Name: IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版)
- Updated: Nov 06, 2026
- No. of Questions: 78 Questions and Answers
- Download Limit: Unlimited
Price: $79.98
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EXIN ITSM20F日本語 Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | IT Service Management Foundation based on ISO/IEC 20000 |
| Exam Number: | ITSM20F.EN |
| Available Languages: | English, Japanese, Portuguese, Korean |
| Exam Format: | Multiple Choice Questions |
| Real Exam Qty: | 40 |
| Exam Duration: | 60 minutes |
| Passing Score: | 65% |
| Related Certifications: | EXIN IT Service Management Professional based on ISO/IEC 20000 EXIN IT Service Management Associate based on ISO/IEC 20000 |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Onsite or online proctored delivery |
| Pre Condition: | None |
| Official Syllabus URL: | https://www.exin.com/business-service-management/exin-it-service-management-based-on-iso-iec-20000/exin-it-service-management-foundation-based-on-iso-iec-200002018 |
EXIN ITSM20F日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Management System (SMS) | 30% | - Critical elements of a service management system - Core concepts of the service management system |
| Topic 2: Operation of the Service Management System | 55% | - Supply and demand processes - Relationship and agreement processes - Service assurance processes - Service portfolio processes - Resolution and fulfilment processes - Service design, build and transition processes |
| Topic 3: Introduction to IT Service Management | 15% | - Core concepts of IT service management - Core concepts surrounding ISO/IEC 20000-1:2018 |
ITSM20F日本語 Exam: Frequently Asked Questions
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EXIN recommends these training resources for the EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) exam:
After the training, the 78 practice questions from Exams4sures let you make full use of sporadic time — short sessions that steadily convert study into readiness.
The EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) exam presents 40 with 60 minutes available. That pace is demanding — rehearse it in the timed mode of the Exams4sures Desktop Test Engine until it feels familiar.
The official EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) outline comprises 3 domains. The three largest are Service Management System (SMS) (30%), Introduction to IT Service Management (15%), and Operation of the Service Management System (55%). The full list appears in the topics section above, and the 78 practice questions at Exams4sures cover all of them.
The ITSM20F日本語 exam is a EXIN certification exam built around the EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) syllabus shown above. It feeds into these credential paths: EXIN IT Service Management Associate based on ISO/IEC 20000, EXIN IT Service Management Professional based on ISO/IEC 20000. Precisely because the exam is demanding, passing it earns real attention from employers in 2026. Exams4sures prepares you with 78 practice questions in PDF, Desktop Test Engine, and Online Test Engine formats.
None Requirements can change, so verify the latest on the official EXIN exam page before scheduling.
The complete preparation toolkit: 78 practice questions for the EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) exam in three formats — a printable, expert-prepared PDF with instant download; a Desktop Test Engine for Windows that simulates the real exam with two practice modes and works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. Included as well: a free demo, 365 days of free updates, a 50% renewal discount afterward, and unlimited computer installations — all from a platform refined through years of expert effort.
EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:
「品質システム」の最も適切な定義は何ですか?
- A. これらの要件が一貫して満たされていることを確認するために、IT インフラストラクチャ、サービス、サポート組織の可用性を維持する能力
- B. 提供されるサービスが顧客の期待と関連する契約を確実に満たし続けることを保証するために使用される一連の措置と手順
- C. サービスプロバイダー組織の全員が遵守する必須の品質管理慣行
- D. 品質管理を実施するための責任、手順、リソースに関連する組織構造
Correct Answer: D 🗳️
サービス報告プロセスの目的は何ですか?
- A. すべてのサービス活動において情報セキュリティを効果的に管理するために講じられた措置を文書化すること
- B. 意思決定と効果的なコミュニケーションを支援するために、合意されたタイムリーで信頼できる正確な情報を作成すること
- C. レポートに含まれる情報を使用してインシデントの原因を特定および分析することで、ビジネスへの混乱を最小限に抑えるため
- D. サービス管理の計画と実施に関する進捗報告を提供するため
Correct Answer: B 🗳️
1500 台のデスクトップを擁する運送会社では、ここ数カ月間、内部メモリのサイズが不十分であることが判明したため、内部メモリの拡張を求める数十件のリクエストが届きました。
どのプロセスでこのような事態を防ぐべきだったのでしょうか?
- A. 構成管理
- B. サービスレベル管理
- C. 可用性管理
- D. キャパシティ管理
Correct Answer: D 🗳️
リリース ポリシーは文書化され、合意される必要があります。リリースポリシーには何を含める必要がありますか?
- A. の成功または失敗の分析
- B. 変更要求 (RFC) をリリースします。
- C. リリースの頻度と種類
- D. 発売日
Correct Answer: C 🗳️
キャパシティ管理のベスト プラクティスは何ですか?
- A. サービスの提供に関する決定は、費用対効果の比較に基づいて行う必要があります。
- B. インフラストラクチャ コンポーネントの回復力を測定し、キャパシティ プランに含める必要があります。
- C. 実際のパフォーマンスと予想される要件を文書化したキャパシティ計画は、少なくとも年に一度作成する必要があります。
- D. サービス カタログを維持し、最新の状態に保つ必要があります。
Correct Answer: C 🗳️
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