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HP HP2-I47 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Proposing and Selling Solutions | 20% | - Building service proposals and pricing models - Closing sales and managing customer expectations - Communicating ROI and total cost of ownership |
| Assessing Customer Needs | 25% | - Identifying customer business and IT challenges - Consultative sales approach - Mapping needs to lifecycle service offerings |
| Positioning and Differentiating HP Services | 25% | - Comparison with alternative solutions - Key features and advantages of HP services - Compliance, security, and sustainability aspects |
| HP PS Lifecycle Services Overview | 20% | - Value proposition and business benefits - Service portfolio: plan, deploy, manage, support, retire - Definition and scope of HP Personal Systems Lifecycle Services |
| Post-Sales and Service Management | 10% | - Renewal and expansion opportunities - Delivery and support basics |
HP Selling HP PS Lifecycle Services 2023 Sample Questions:
Question 1
An HP Partner is working with an install-base customer that wants increased security for new HP devices as well as existing non-HP devices.
What should the Partner consider when discussing this deal with the customer?
A. HP Proactive Security includes services to implement and manage configuration policies.
B. HP Wolf Pro Security can be attached to the deal.
C. HP Manageability Services help with consistent, scalable, and secure software deployment.
D. Users can install HP Client Security Manager on the HP devices as well as the third-party devices.
Question 2
What does the base warranty for HP Personal Systems provide?
A. Uplifted support for additional years of coverage
B. Protection from manufacturer defects
C. Protection against accidents such as liquid spills, electrical surges, and falls
D. Operating system and firmware updates
Question 3
Name a benefit of HP Active Care, powered by HP TechPulse.
A. Ability to actively change the security policies in response to threats
B. Proactive issue identification and remediation
C. Actionable device and employee insights whether online or offline
D. Automatic performance tuning based on feedback
Question 4
Which two HP Lifecycle Services are powered by HP TechPulse? (Select two.)
A. HP pc BIOS Asset Tagging service
B. HP Deinstallation Services
C. HP Wolf Protect and Trace
D. HP Defective Media Retention
E. HP Active Care
Solutions:
| Question 1 Answer: A | Question 2 Answer: B | Question 3 Answer: B | Question 4 Answer: C,E |
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