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IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. What is a service owner responsible for?

A) Continual improvement of a service
B) Producing a balanced scorecard showing the overall status of all services
C) Carrying out the service operation activities needed to support a service
D) Designing and documenting a service

2. Which solution enables the deployment of highly virtualized environments for self-service cloud computing?

A) IBM Tivoli Endpoint Manager
B) IBM Tivoli Service Automation Manager
C) IBM SmartCloud Control Desk
D) IBM Tivoli Provisioning Manager

3. A customer is planning to implement IBM SmartCloud Control Desk to automate incident, problem, change, and configuration management processes. The solution must support several non-English UTF-8 languages and the customer prefers the solution is installed on Windows with a MS SQL database.
What are the limitations of language support in this scenario?

A) Using MS SQL UTF-8 is not supported. In order to support non-English languages the special Microsoft language converter has to be installed.
B) There are no special limitations. All required language supports can be installed using the product installation media.
C) Using MS SQL UTF-8 is not supported. Localization will be limited to languages supported by the Windows system code page.
D) If using MS SQL, only one language support can be installed -- either English or non-English.

4. Which IBM Service Delivery and Process Automation product functionality is important for auditability and accountability?

A) ITIL v3 aligned process workflows
B) electronic audit records and electronic signatures
C) control and audit of all hardware assets installations, moves, additions, and changes
D) A federated configuration management system

5. Why is it important to define Key Performance Indicators (KPIs) for processes in the solution design phase?

A) KPIs take a long time to implement in a GUI so they must be defined early in the project.
B) KPIs definitions are mandatory fields during product installation and without them the installation cannot progress.
C) KPIs document the solution performance and indicate whether hardware needs to be upgraded.
D) KPIs track project success and if the promised value is delivered.

Solutions: