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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. A customer is planning to implement IBM SmartCloud Control Desk to automate incident, problem, and change management processes and to build a configuration management database. The solution will serve up to 150 concurrent users. If the deployment uses IBM WebSphere Application Server Network Deployment V7.1 how many nodes in a cell are recommended to run maximo.ear?

A) at least two
B) at least three
C) at least five
D) one is enough

2. A customer is planning to implement an IBM SmartCloud Control Desk solution. When should it be recommended to use IBM provided pre-installed VM images?

A) When there will be more then 50 concurrent users, and time to value is critical for the project.
B) When there will be no more then 50 concurrent users, and the customer wants to reuse an existing database environment.
C) When there will be no more then 50 concurrent users, and time to value is critical for the project.
D) When there will be more then 50 concurrent users, and the customer wants to have multiple JVMs.

3. Which statement describes functional components provided by IBM SmartCloud Control Desk?

A) It provides support for new business ordering from a standard catalog, and the associated workflow to sell/contract the service.
B) It manages the logical and physical IT infrastructure by discovering and verifying Configuration Items and their versions; it tracks detailed hardware and software configurations and logical relationships between the items based on information gathered via sensors.
C) It gathers usage metrics (infrastructure and application resources) and stores the data for historical and audit purposes; an aggregation point for element level statistics provided by performance and capacity agents and data collection components.
D) It provides capability to deploy software packages to all endpoints, including required patches, and fulfill a software deployment request.

4. Why is it important to define Key Performance Indicators (KPIs) for processes in the solution design phase?

A) KPIs take a long time to implement in a GUI so they must be defined early in the project.
B) KPIs definitions are mandatory fields during product installation and without them the installation cannot progress.
C) KPIs document the solution performance and indicate whether hardware needs to be upgraded.
D) KPIs track project success and if the promised value is delivered.

5. Which process tool can be used to align ITIL processes with Tivoli products?

A) IBM Rational Unified Process
B) IBM Tivoli Unified Process
C) IBM Process Alignment Product
D) IBM Tivoli Educator Process

Solutions: