Skills measured

• Troubleshoot mail client issues (20–25%)
• Troubleshoot Exchange Online configuration issues (15–20%)
• Troubleshoot hybrid and migration issues (10–15%)
• Troubleshoot mail flow issues (20–25%)
• Troubleshoot compliance and retention issues (25–30%)

Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-220

Microsoft MS-220: Troubleshooting Microsoft Exchange Online Exam is designed for IT professionals who are responsible for managing and troubleshooting Microsoft Exchange Online environments. This is a certification exam that measures the candidate's ability to troubleshoot common issues related to Exchange Online. MS-220 exam is ideal for those who work in a technical support role or are responsible for managing Exchange Online environments.

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