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SAP C-BOSUP-90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. What should the partner do when receiving a new message from an end user?

A) Undertake the support Level 1 and 2 tasks corresponding to primary support services.
B) Recommend to the end user to install the latest patch.
C) Forward it to SAP and advise the end-user of the current situation.
D) Call SAP Support for suggestions.

2. What is the definition of Initial Reaction Time (IRT)?

A) The time elapsed between the following two statuses assigned to the messagE.- Sent to SAP Confirmed.
B) The overall time taken to process the message.
C) The contractually agreed time for the first qualified response to customer.
D) The amount of time that a customer message has been within the responsibility of SAP.

3. Assume you perform an SAP Note Search on 'update' and the search pattern Linguistic Search.
Which of the following terms would be considered hits? (Choose two)

A) Update
B) Upgrade
C) Updating
D) Up-to-date

4. After partner processing, a message is forwarded to SAP.
Which task is expected to be completed by SAP support?

A) Complete the problem description.
B) Provides fixes in the form of patches.
C) Assign the incident to a product component.
D) Ensure the end user activities are documented step by step.

5. What is Product Support Hierarchy in SAP environment? (Choose two)

A) It is a view on the Application Component Hierarchy.
B) It defines the maintenance pricing level.
C) It is part of the Service Level Agreement.
D) It is an instrument in organization and reporting within Product Support.

Solutions: