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SAP C_BOSUP_90 Exam Syllabus Topics:

SectionObjectives
SAP BusinessObjects Support Fundamentals- Incident handling processes and support workflow
  • 1. Support roles and responsibilities
    • 2. Incident lifecycle overview
      SAP BusinessObjects Architecture and Components- System architecture overview
      • 1. Repository and database structure
        • 2. Server components and services
          User and Security Management- Authentication and authorization concepts
          • 1. User roles and access rights
            • 2. Security configuration basics
              Troubleshooting and Incident Resolution- Common system and user issues
              • 1. Login and access issues
                • 2. Report and dashboard errors
                  System Monitoring and Maintenance- Performance and availability monitoring
                  • 1. Basic system health checks
                    • 2. Log analysis and diagnostics

                      SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

                      When you have reached a limit in processing a message what would be helpful for you to move forward?

                      • A. Good working relationships with colleagues with whom you can share and discuss ideas.
                      • B. Call the customer and tell them that you cannot progress their message.
                      • C. Send the customer as much documentation as possible so they can find the solution themselves.
                      • D. Take as much time as you need to think about the customer's issue on your own.
                      Reveal Solution  Discussion  0

                      Correct Answer: A  🗳️

                      What is contained in an SAP EarlyWatch Alert report? (Choose two)

                      • A. User's login and password
                      • B. Performance overview
                      • C. Additional recommendations from support consultants
                      • D. System configuration
                      Reveal Solution  Discussion  0

                      Correct Answer: B,D  🗳️

                      Which of the following are functions of SAP Solution Manager? (Choose two)

                      • A. Service Desk
                      • B. Backup and Recovery
                      • C. Service Marketplace
                      • D. Solution Monitoring
                      Reveal Solution  Discussion  0

                      Correct Answer: A,D  🗳️

                      What is SAP Solution Manager Enterprise Edition? (Choose two)

                      • A. An enablement program for SAP partners
                      • B. A comprehensive view on a project/release plan with all quality gates and their associated activities
                      • C. An enablement program for SAP customers
                      • D. A platform for realizing the value of SAP Enterprise Support
                      Reveal Solution  Discussion  0

                      Correct Answer: B,D  🗳️

                      Which of the following statements is a true representation of an installation?

                      • A. An installation can contain only one system linked to it.
                      • B. Each customer has only one installation per legal entity.
                      • C. An installation is related to the number of employees in that organization.
                      • D. Each customer can have several installations associated to their identifier.
                      Reveal Solution  Discussion  0

                      Correct Answer: D  🗳️

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