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SAP C_BOSUP_90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. When you have reached a limit in processing a message what would be helpful for you to move forward?

A) Good working relationships with colleagues with whom you can share and discuss ideas.
B) Call the customer and tell them that you cannot progress their message.
C) Send the customer as much documentation as possible so they can find the solution themselves.
D) Take as much time as you need to think about the customer's issue on your own.

2. What is contained in an SAP EarlyWatch Alert report? (Choose two)

A) User's login and password
B) Performance overview
C) Additional recommendations from support consultants
D) System configuration

3. Which of the following are functions of SAP Solution Manager? (Choose two)

A) Service Desk
B) Backup and Recovery
C) Service Marketplace
D) Solution Monitoring

4. What is SAP Solution Manager Enterprise Edition? (Choose two)

A) An enablement program for SAP partners
B) A comprehensive view on a project/release plan with all quality gates and their associated activities
C) An enablement program for SAP customers
D) A platform for realizing the value of SAP Enterprise Support

5. Which of the following statements is a true representation of an installation?

A) An installation can contain only one system linked to it.
B) Each customer has only one installation per legal entity.
C) An installation is related to the number of employees in that organization.
D) Each customer can have several installations associated to their identifier.

Solutions: