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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. UT have finalized a design for launching sales & self-service channels to enhance user experience. Which two out of box capabilities should UT should use to support customers through multiple channels.

A) Custom API via lightening Out
B) Digital Commerce API
C) Digital commerce SDK
D) Cart Based API using Omni Out

2. Universal Connect (UC) offers business TV services to its customer. As part of the offerings, UC requires the business TV's attribute to be changes to gold if account's SLA field value is 'Gold'. What solution does consultant recommend to achieve the requirement?

A) Compatibility Rules
B) Context Rules
C) Advance Rules
D) Attribute Rules

3. T current architecture has two systems one which is sales facing (internal) other is customer facing (website). Currently product catalog is maintained separately in both systems.
UT has introduced communication cloud. What approach should consultant recommend for maintaining their product catalog during their digital transformation.

A) Manage the product catalog internally using communication cloud and use cart API to expose the product catalog to website
B) Introduce new product catalog primary application that will synchronize both communication cloud and the web channels.
C) Manage product catalog in communication cloud and periodically synchronize the web channels automatically
D) Manage the product catalog in enterprise product catalog and use digital commerce APIs to extract the product catalog to web channels.

4. niversal containers (UC) is a communication service provider using commination cloud. UC negotiate customer specific pricing with a B2B customer, which will subsequently be used for the pricing order by thle customer, which two actions must a consultant take to meet this requirements?

A) Create a Quote, add customer contract based discounts for the customer specific pricing and create a Frame Agreement from the Quote
B) Create a New Promotion, Configure Price Overrides for the customer specific pricing and mark it as a Frame Agreement Promotion
C) Create New Offering, Configure Price List Entries for the customer specific pricing and mark it as a frame agreement offering
D) Create a Contract, add Contract line items for the customer specific pricing and mark it as a Frame Agreement Contract

5. Universal communication is a digital cable leader across the United States. They have started using communication cloud for the B2B use case. One of their new requirements is One time charge (OTCs) that depend on multiple factors. Some of the factors are account related while other factors are product related. They already use matrix based pricing for their recurring price that depends on different sets of properties on product and account. What approach should consultant take to implement OTC within the existing matrix- based recurring pricing model?

A) Create another matrix for OTC's and add all the attributes from Account and product as input and price as Output.
B) Create OTCs as additional products with Prices and add those products to the cart using a separate button that uses postCartitems
C) Create Apex class and hook code to calculate the price and add as a step within the pricing plan
D) Add more Columns within the existing matrix for recurring charges and calculate the OTCs using that matrix

Solutions: