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NEW QUESTION 27
The Cloud Operations team is dedicated to Avaya OneCloud™ ReadyNow, and handles the service performance MACDs, reporting, billing, ordering, etc., as Avaya grows the Avaya OneCloud"" ReadyNow global presence.
This team delivers best-in-class ITIL Customer Service aligned with the standard configurations enabled via which offer?
- A. Contact Center Bundles
- B. Virtual Private Clouds
- C. Proof of Concept
- D. Ready Now Solutions
Answer: D
NEW QUESTION 28
Avaya OneCloud - Private Delivery provides a single-tenant dedicated software instance designed for large enterprise customers requiring higher feature sets, more control, customization, and higher security options.
Which Private Delivery option uses pre-defined data centers with an automated reference architecture to deliver a standard set of UC and CC solutions?
- A. ReadyNow
- B. Secure
- C. Enterprise
- D. Custom
Answer: A
NEW QUESTION 29
Avaya Aura® and Call Center Elite together help reduce the total cost of ownership (TCO) with centralization and consolidation.
Avaya's open architecture provides feature and investment options for any enterprise, and customers can choose from which two options? (Choose two.)
- A. Subscription-based payments
- B. Cloud Storage Box
- C. Cloud Contact Center with AACC
- D. Managed Private or Hybrid Networks
Answer: D
NEW QUESTION 30
Avaya Aura® and Call Center Elite together help reduce the total cost of ownership (TCO) with centralization and consolidation.
Avaya's open architecture provides feature and investment options for any enterprise, and customers can choose from which two options? (Choose two.)
- A. Cloud Storage Box
- B. Cloud Contact Center with AACC
- C. Subscription-based payments
- D. Managed Private or Hybrid Networks
Answer: C,D
NEW QUESTION 31
Avaya OneCloud - Public Delivery leverages Avaya UC and CC technology and solutions for a seamless transition to the cloud. Which two options are available with Avaya OneCloud - Public Delivery? (Choose two.)
- A. IX™ Orchestration
- B. IX™ Workforce Engagement
- C. IX™ Contact Center
- D. IX,H Workplace
Answer: C,D
NEW QUESTION 32
A Call Management System (CMS) Release 19 goes to market per the Avaya Global Product Distribution policy. It is sold through direct and indirect channels. The channel strategy and sales model are not affected by this release.
Which three are CMS Release 19 deployment options with the flexibility to meet the needs of every customer? (Choose three.)
- A. Oracle Sun Blade 150
- B. CMS Virtual Appliance OVA (Customer-provided VMware vSphere Platforms)
- C. Avaya Solutions Platform Servers
- D. Amazon Web Services
- E. Oracle Fire V880/V890
Answer: B,C,D
NEW QUESTION 33
Avaya OneCloud IX,H Contact Center is a true, multi-tenant, complete Contact Center solution that provides a simplified cloud experience for operations and agents. A customer needs skill-based call center routing as part of their solution.
Which two IX™ Contact Center bundles offer this feature? (Choose two.)
- A. Advanced Bundle
- B. Reporting Bundle
- C. Basic Bundle
- D. Voice Bundle
Answer: A,C
NEW QUESTION 34
Refer to the exhibit.
This high-level diagram shows what a customer's infrastructure might look like with their migration to Avaya OneCloud™ ReadyNow.
With the information in the exhibit, which routing technique would you place in the box with the question mark, to provide connectivity for application support?
- A. Multiprotocol TX Module (MTM)
- B. Multiprotocol Transmitter Module (MTM)
- C. Multiprotocol Ethernet (ME)
- D. Multiprotocol Label Switching (MPLS) SD-WAN
Answer: C
NEW QUESTION 35
A customer has inquired about Avaya Callback Assist (CBA) to learn about immediate and scheduled callbacks with Avaya Experience Portal. From a technical and administration standpoint, CBA supports which two environments? (Choose two.)
- A. EC500
- B. SIP
- C. CTI
- D. PRI
Answer: A,B
NEW QUESTION 36
A customer wants their callers to have greater control over their interactions when they reach their contact centers. They want their callers to be able to get a callback when the next agent is available, or schedule a callback for a day/time that is most convenient. Callers should also be able to continue to hold. Avaya Callback Assist (CBA) gives a customer control of their interaction with the contact center by providing the customer with the estimated wait time and options.
Avaya Callback Assist (CBA) can be installed in which three different environments based on these business requirements? (Choose three.)
- A. SIP
- B. Tl/El
- C. AACC
- D. Analog
- E. CTI
Answer: A,C,E
NEW QUESTION 37
Refer to the exhibit.
This exhibit shows an example of the Call Management System (CMS) and Call Center Elite architecture. A customer wants CMS so It can manage their separate business units, departments, or locations from a single reporting point.
How many Automatic Call Distribution (ACD) queues can a single CMS system report on?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: A
NEW QUESTION 38
Refer to the exhibit.
Based on the following features and functions:
* Able to choose the best agent available to handle an outbound contact
* Supports behavior-based past and predicted future behavior for customers and agents
* Supports data trending to determine patterns which is refreshed daily
* POM queries It at that moment In time when It decides on the agent handling a given call Which application would you place in the blue box?
- A. Workspaces for Elite with POM Integration
- B. Best Service Routing
- C. Avaya Intelligent Customer Routing
- D. Afiniti Enterprise Behavioral Pairing
Answer: D
NEW QUESTION 39
Call Center Elite has the same deployment flexibility as Avaya Aura® Communication Manager (CM). Which two are deployment options for Call Center Elite? (Choose two.)
- A. Multiple Servers with Single VMS
- B. Cloud: Communication Manager with Call Center Elite on Amazon Web Services (AWS)
- C. CM Server Separation
- D. Multiple Server - Multiple VMS
Answer: B,C
NEW QUESTION 40
Which Cloud Delivery enables partners and customers to integrate a wide range of features, including SIP Trunking, global DID and 800 service, voice notification, messaging, and API workflows?
- A. Public Delivery
- B. CPaaS Delivery
- C. Hybrid
- D. Private Delivery
Answer: B
Explanation:
Reference:
https://www.ngcnetworks.co.uk/wp-content/uploads/2019/05/Avaya-OneCloud-Brochure.pdf
NEW QUESTION 41
The EMC Desktop loads plug-ins based on the settings in the EMC Desktop's configuration.
Which plug-in allows agents to monitor the telephone activity of other call center agents or staff members they work closely with, and adds the ability to see the work Item history of an agent?
- A. Agent Plug-in
- B. Supervisor Plug-In
- C. Presence Plug-In
- D. EMC Plug-In
Answer: B
NEW QUESTION 42
A customer requires support for a solution that will allow call center supervisors to monitor the activity of groups of agents, and they need to know more about monitoring agents with the Elite Multichannel (EMC) Supervisor Plug-in, which is part of the EMC Desktop.
How any agents do the supervisors have the ability to monitor?
- A. 5 or less
- B. 15 or less
- C. 20 or less
- D. 10 or less
Answer: D
Explanation:
Reference:
https://documentation.avaya.com/ko-KR/bundle/PartnerCloudPoweredbyAvayaxCaaSSolutionDescription_r30/page/EMC_features_in_CCaaS.html
NEW QUESTION 43
Avaya Elite Multichannel (EMC) Release 6.6 supports which three platforms? (Choose three.)
- A. MS SQL 2017
- B. MS Windows Server 2012
- C. MS SQL 2016
- D. MS Windows Server 2016
- E. Microsoft.NET Framework R4.7.2
Answer: A,D,E
NEW QUESTION 44
Which three statements are true for the Avaya Aura® Call Center Elite ordering process? (Choose three.)
- A. It is sold through Direct and Indirect channels.
- B. Call Center Elite 8.0 goes to market per the Avaya Global Product Distribution policy.
- C. Call Center Elite requires CMS.
- D. CC-Elite can be ordered as a standalone for a 3rd party PBX.
- E. Call Center Elite includes Business Advocate.
Answer: B,D,E
NEW QUESTION 45
A customer with a large Contact Center needs a self-service landing pad for incoming calls to handle all the requests that don't require agent support, and also provide a means to fairly distribute agent-bound calls among multiple sites by using Avaya Intelligent Customer Routing (ICR).
When there are multiple Communication Manager (CM) systems, what allows ICR to connect to the PSTN and CM with Call Center Elite systems via SIP?
- A. Avaya Aura® Session Manager
- B. Avaya Aura® Media Server
- C. Avaya Oceana®
- D. Avaya Session Border Controller
Answer: A
NEW QUESTION 46
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