Latest Avaya 33820X First Attempt, Exam real Dumps Updated [Oct-2021]
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NEW QUESTION 20
Based on customer feedback, what was the top priority in 2019 for Contact Center organizations?
- A. To increase digital channel usage
- B. To increase first contact resolution
- C. To increase self-service usage
- D. To increase agent retention
Answer: B
NEW QUESTION 21
A customer wants an Avaya Elite Multichannel R6.6 solution with the following deployment options:
* Single Server
* Multiple Server - Single VMS
* Multiple Server - Multiple VMS
In a Multiple Server - Single VMS Preferred Deployment option, which three are the part of the 3-server solution? (Choose three.)
- A. EMC-SQL-DB
- B. EMC-XML
- C. EMC-CORE
- D. EMC-VMS
- E. EMC-IDS
Answer: A,C,E
NEW QUESTION 22
Avaya OneCloud - Private Delivery provides a single-tenant dedicated software instance designed for large enterprise customers requiring higher feature sets, more control, customization, and higher security options.
Which Private Delivery option uses pre-defined data centers with an automated reference architecture to deliver a standard set of UC and CC solutions?
- A. Custom
- B. Secure
- C. Enterprise
- D. ReadyNow
Answer: B
NEW QUESTION 23
Avaya enabled the automated installation of the Avaya OneCloud™ ReadyNow software. With each ReadyNow Solution, Avaya is delivering a pre-built golden image which includes the Avaya Virtual Machine applications or services.
Additionally, which program Is leveraged to automate the implementation of network, firewalls, and security container?
- A. vCenter Manager
- B. Avaya Maestro
- C. Capacity Planner
- D. Avaya Update Manager
Answer: B
NEW QUESTION 24
A customer wants their callers to have greater control over their interactions when they reach their contact centers. They want their callers to be able to get a callback when the next agent is available, or schedule a callback for a day/time that is most convenient. Callers should also be able to continue to hold. Avaya Callback Assist (CBA) gives a customer control of their interaction with the contact center by providing the customer with the estimated wait time and options.
Avaya Callback Assist (CBA) can be installed in which three different environments based on these business requirements? (Choose three.)
- A. Analog
- B. Tl/El
- C. AACC
- D. SIP
- E. CTI
Answer: B,C,E
NEW QUESTION 25
Refer to the exhibit.
This exhibit shows an example of the Call Management System (CMS) and Call Center Elite architecture. A customer wants CMS so It can manage their separate business units, departments, or locations from a single reporting point.
How many Automatic Call Distribution (ACD) queues can a single CMS system report on?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: D
NEW QUESTION 26
A customer has inquired about Avaya Callback Assist (CBA) to learn about immediate and scheduled callbacks with Avaya Experience Portal. From a technical and administration standpoint, CBA supports which two environments? (Choose two.)
- A. SIP
- B. CTI
- C. EC500
- D. PRI
Answer: A,C
NEW QUESTION 27
Avaya Elite Multichannel (EMC) Release 6.6 supports which three platforms? (Choose three.)
- A. MS Windows Server 2012
- B. MS SQL 2016
- C. Microsoft.NET Framework R4.7.2
- D. MS Windows Server 2016
- E. MS SQL 2017
Answer: A,C,E
NEW QUESTION 28
Application Enablement Services (AES) protocols such as TSAPI, JTAPI, and DMCC, no longer need to be purchased separately with which licensing option?
- A. Advanced License (AL)
- B. Enablement Licensing (EL)
- C. Standard License (SL)
- D. Application Specific Licensing (ASL)
Answer: B
NEW QUESTION 29
A customer requires a solution that has a broad appeal across all vertical markets, and simplifies the management operations of Avaya-based solutions through a centralized administration platform. This solution will also reduce costs, enhance security and access, all without increasing complexity.
Which application solution would you present to this customer?
- A. Avaya Experience Portal
- B. Avaya Control Manager
- C. Avaya Intelligent Customer Routing
- D. Avaya Proactive Outreach Manager
Answer: B
NEW QUESTION 30
A customer with a large Contact Center needs a self-service landing pad for incoming calls to handle all the requests that don't require agent support, and also provide a means to fairly distribute agent-bound calls among multiple sites by using Avaya Intelligent Customer Routing (ICR).
When there are multiple Communication Manager (CM) systems, what allows ICR to connect to the PSTN and CM with Call Center Elite systems via SIP?
- A. Avaya Session Border Controller
- B. Avaya Aura® Session Manager
- C. Avaya Oceana®
- D. Avaya Aura® Media Server
Answer: B
NEW QUESTION 31
The Avaya Experience Portal (AEP) is licensed and offered on a per port basis. Which three statements are true for the AEP? (Choose three.)
- A. The Media Resource Control Protocol connection is licensed per port and includes ASR and TTS.
- B. In AEP 7.2.x, full ports may be bundled with speech.
- C. The Media Resource Control Protocol connection is licensed per port, and separately for ASR and TTS.
- D. In AEP 7.2.x, full ports cannot be bundled with speech.
- E. The MRCP connection is free of charge when speech is purchased through Avaya otherwise the customer pays to enable ASR/TTS capabilities.
Answer: A,B,E
NEW QUESTION 32
Avaya OneCloud IX,H Contact Center is a true, multi-tenant, complete Contact Center solution that provides a simplified cloud experience for operations and agents. A customer needs skill-based call center routing as part of their solution.
Which two IX™ Contact Center bundles offer this feature? (Choose two.)
- A. Advanced Bundle
- B. Voice Bundle
- C. Reporting Bundle
- D. Basic Bundle
Answer: C,D
NEW QUESTION 33
An Avaya customer has ordered an Avaya Call Management System (CMS) Release 19 without a turnkey server, for installation on one of their customer provided VMware vSphere systems.
The CMS Release 19 turnkey servers are provided by the Avaya Solutions Platform program, with the server fitting which profile?
- A. ASP 120
- B. ASP 100
- C. ASP 110
- D. ASP 130
Answer: A
NEW QUESTION 34
A new customer needs a solution that runs on their existing Avaya Aura® Unified Communication (UC) platform, and provides basic and advanced call center features like Expert Agent Selection and Best Service Routing.
Based on these requirements, which solution would you recommend to the customer?
- A. Avaya Aura® Call Center Elite
- B. Avaya Proactive Contact
- C. Avaya Aura® Elite Multichannel
- D. Avaya Intelligent Customer Routing
Answer: A
NEW QUESTION 35
A customer wants to avoid large upfront capital expenses for software licenses with capacities that may or may not be needed.
Which Avaya OneCloud™ ReadyNow offer is the foundation of a rate card model that includes hardware, software usage, installation, operation, and maintenance as a monthly recurring charge?
- A. Contact Center Bundles
- B. Ready Now Solutions
- C. Virtual Private Clouds
- D. Proof of Concept
Answer: C
NEW QUESTION 36
Refer to the exhibit.
This high-level diagram shows what a customer's infrastructure might look like with their migration to Avaya OneCloud™ ReadyNow.
With the information in the exhibit, which routing technique would you place in the box with the question mark, to provide connectivity for application support?
- A. Multiprotocol Transmitter Module (MTM)
- B. Multiprotocol Ethernet (ME)
- C. Multiprotocol TX Module (MTM)
- D. Multiprotocol Label Switching (MPLS) SD-WAN
Answer: B
NEW QUESTION 37
Avaya Aura® and Call Center Elite together help reduce the total cost of ownership (TCO) with centralization and consolidation.
Avaya's open architecture provides feature and investment options for any enterprise, and customers can choose from which two options? (Choose two.)
- A. Cloud Contact Center with AACC
- B. Subscription-based payments
- C. Cloud Storage Box
- D. Managed Private or Hybrid Networks
Answer: D
NEW QUESTION 38
Refer to the exhibit.
Based on the following features and functions:
* Able to choose the best agent available to handle an outbound contact
* Supports behavior-based past and predicted future behavior for customers and agents
* Supports data trending to determine patterns which is refreshed daily
* POM queries It at that moment In time when It decides on the agent handling a given call Which application would you place in the blue box?
- A. Best Service Routing
- B. Workspaces for Elite with POM Integration
- C. Afiniti Enterprise Behavioral Pairing
- D. Avaya Intelligent Customer Routing
Answer: D
NEW QUESTION 39
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