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Prepare MB-210 Exam Questions [2023] Recently Updated Questions
MB-210 Target Audience
This exam is relevant for the following target audiences:
- Individuals with sales expertise;
- Consultants who have the responsibility to implement solutions that support the sales lifecycle. All in all, you should be able to run this cycle with efficiency in order to meet the objectives of your company, revenue targets, and business plans.
In addition, the applicants need to have secure business comprehension that is acquired through the first-hand experience in sales.
NEW QUESTION 46
A customer places an order that includes all of the products from a previous order.
You need toadd products from the previous order to the new order.
From which sources can you retrieve the list of products? To answer, select the appropriate options in the answer area.
NOTE:Each correct selection is worth one point.
Answer:
Explanation:
Explanation
NEW QUESTION 47
A company uses Dynamics 365 Sales to manage sales orders.
You need to create an order for a new customer.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
1 - Create a new customer account in Dynamics 365 for Sales
2 - Create a new order for the customers
3 - Add products from inventory for the sale
4 - Add customers address and shipping information
5 - Pick item and ship order
Reference:
https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/create-edit-order-sales#create-an-order
NEW QUESTION 48
A company plans to move their headquarters from the United States to Europe.
You need to round all currency values to four decimal places and display the correct currency symbol.
Solution: Change the default currency.
Does the solution meet the goal?
- A. Yes
- B. No
Answer: B
NEW QUESTION 49
An organization attends a tradeshow and identifies several leads.
One specific lead wants to make a purchase in the next week.
You need to create an invoice.
At which stage can you create the invoice?
- A. Lead
- B. Quote
- C. Opportunity
- D. Order
Answer: D
NEW QUESTION 50
You use Dynamics 365 for Sales. Users search for leads by using email addresses, phone numbers, and comments made in notes.
Users report that the results they obtain when using Global Search are not useful.
You need to configure Dynamics 365 to enable the users to locate leads.
What should you implement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/basics/relevance-search-results
NEW QUESTION 51
A company is implementing Dynamics 365 Sales.
You need to determine which tool or service to recommend for the company's requirements.
Which tool or service should you recommend to meet each requirement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/power-virtual-agents/fundamentals-what-is-power-virtual-agents
https://docs.microsoft.com/en-us/dynamics365/ai/sales/overview
https://docs.microsoft.com/en-us/power-virtual-agents/advanced-hand-off
NEW QUESTION 52
A company uses Dynamics 365 Sales to manage sales orders.
You need to create an order for a new customer.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation
Reference:
https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/create-edit-order-sales#create-an-order
NEW QUESTION 53
You are a Sales Manager using Microsoft Dynamics 365.
You need to analyze how your sales performance and activities relate to sales of products that happened after the initial order.
The sales transactions are stored in an ERP system.
Which tool should you use to combine your sales activities with your ERP sales data?
- A. the Report Wizard in Dynamics 365
- B. Charts and Dashboards
- C. Excel Templates
- D. Power BI
Answer: D
NEW QUESTION 54
You need to configure forecasting according to the requirements.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
Text Description automatically generated with medium confidence
Reference:
https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/capture-forecast-category-opportunity
https://rocketcrm.co.uk/sales-forecasting-dynamics-365-new-feature/
NEW QUESTION 55
You are a Dynamics 365 Sales administrator.
You need to review an interactive dashboard for Accounts in the Sales Hub.
For each scenario, which finer type should you use? To answer, drag the appropriate filter type to the correct scenario. Each source may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION 56
You are a Dynamics 365 Sales system customizer.
Salespeople report that they cannot search for open and closed opportunities using the search tool in the Quick Find View.
You need to configure the search tool to show the open and closed opportunities in the Customize the System area.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
1 - Expand the Opportunity entity
2 - Open the Quick Find View
3 - Delete the fileter criteria Status Equals Open
NEW QUESTION 57
You need to resolve the sales manager's issue regarding private box customers.
What should you do?
- A. Convert all incoming phone calls to leads.
- B. Convert the dean's phone call to an opportunity.
- C. Convert the sales manager's emails to leads.
- D. Convert the sales manager's emails lo opportunities.
Answer: C
Explanation:
Topic 2, Humongous insurance
Current environment
* United States salespeople ate located in either the north, east south, west or national territory.
* Only national territory sales team members can send quotes and Invoices across multiple territories.
* Sales managers route leads based on territory.
* Salesperson! and Salesperson2 are part of the south region and the national account respectively.
* Salespeople cannot accurately report progression of sales and whether they are closed or still in process.
* Manager and underwriter approval is communicated by email.
* Many salespeople use different quote layouts.
Requirements
Territories
* Each territory must be set up as a Business Unit for security.
* Each territory must have the ability to qualify its own leads.
Security
* National sales team members must have privileges in order to see sales and account Information managed by the regional sales teams.
* Configure appropriate security for national and each regional sales.
Goals
* Salespeople's goals must roll up to their manager's goal.
* Goal mettles need lo automatically calculate every 12 hours.
Quotes
* Set up version traceability for quotes.
* Quotes must be marked with the word "Final' when approved.
* Quotes and orders must be generated in their clients" currency.
* Quotes and invoices must be able to be viewed across a variety of devices.
* Pricing must be standardized for insurance products while supporting tiered pricing across national and regional accounts.
Opportunities
* Closed opportunities that are won or lost must capture competitor information. The company wants a visualization built 'or the categories related to why the opportunities closed a certain way.
* When an opportunity is nearing time to quote, products should be added to the opportunity.
Other Requirements
* Simplify data entry and reduce dual data entry.
* Help salespeople and their managers keep track of where they are in the sales process.
* Use out-of-the-box reports where possible.
* Generate invoice numbers automatically.
* Begin invoice numbers with the letters INV.
* Allow managers to be able to view a diagram and dull down to leads converted in the last 30 days.
Issues
* Salespeople cannot identify the sales process stage process for each customer.
* Updated products are not easily updated within the product groups.
* There is no pricing tool.
* Salespeople must research each product every time they have to Quote a customer on a product
* UserA is unable to quality leads.
* The manager follows the process on an approved quote but an error occurs.
* ClientA purchases products from multiple regions for a single order.
* Not all products are available in regional pricelists or national pricelists.
NEW QUESTION 58
A company uses Dynamics 365 Sales.
You attempt to add a product to an order, but the product cannot be located.
You need to determine why the product is missing.
What is the cause?
- A. The write-in option was not used
- B. The product was not listed in the quote
- C. The product is missing required information
- D. The product was not published
Answer: D
NEW QUESTION 59
A company uses Dynamics 365 Sales. The company does not use any customizations.
The system must create activity records for every interaction a salesperson has with customers and contacts.
You need to configure the system by using minimal customizations.
How should you configure the system? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/activity-kanban-view
NEW QUESTION 60
A company uses special pricing for bulk purchases of products.
A sales team member cannot create pricing lists for preferred customers.
You need to set up a discount price list.
What are three possible security roles that can be used? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. Sales Manager
- B. Vice President of Sales
- C. Sales Team Member
- D. CEO-Business Manager
- E. President of Sales
Answer: A,B,D
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/set-up-discount-list
NEW QUESTION 61
You use Dynamics 365 for Sales.
You need to add products to an opportunity.
Which actions should you perform? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION 62
A sates manager needs to add a new business closure.
You need to configure a new business closure schedule.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation
Schedule a new business closure
Make sure that you have the required security role or equivalent permissions.
More information: Manage security roles in service scheduling
* In the Customer Service Hub sitemap, go to Scheduling.
* From the list of entity records, select Settings > Business Closures.
* The Business Closures view is displayed. You can switch between various system views using the drop-down menu.
* Select any existing record to see additional options in the command bar
* On the command bar, select New to schedule a new business closure.
You can also select New from the business closure grid to create a new business closure record.
Schedule business closure
A quick create dialog box is displayed.
* In the Schedule a Business Closure dialog box, type or modify information in the text boxes:
* In the Name box, type a name that describes the purpose of the closure.
The first 12 characters of the name appear on each day of the closure on the calendar view of the affected resource's Work Hours.
* If the closure is an all-day event, select the All-Day Event check box. The application automatically enters the duration of 1 day.
* In the Start Time and End Time boxes, enter the start and end date and time for the closure.
* If you want to enter duration instead of an end time, select the length of the closure in the Duration box. The application automatically calculates the end time for you.
If you want to enter a specific time period, clear the All Day Event check box. You can then specify the hours during which your organization will be closed.
* To save this business closure, select OK.
https://docs.microsoft.com/en-us/dynamics365/customer-service/set-when-business-closed-csh
NEW QUESTION 63
You are a Dynamics 365 administrator.
You need to configure action cards in Relationship Assistant.
Which action card should you enable for each scenario? To answer, drag the appropriate actioncards to the correct scenarios. Each action card may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE:Each correct selection is worth one point.
Answer:
Explanation:
Explanation
References:
https://community.dynamics.com/crm/b/crmpowerobjects/archive/2018/12/31/enable-and-configurerelationship-
NEW QUESTION 64
You manage a Dynamics 365 for Sales environment.
You need to automatically create records for salespeople when they complete phone call activities.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up-rules-toautomatica
NEW QUESTION 65
A company uses Dynamics 365 for Sales.
You must track a competitor to help your company win a sale.
You need to associate the competitor with a Dynamics 365 entity.
To which type of entity can you associate the competitor?
- A. Lead
- B. Account
- C. Contacts
- D. Opportunity
Answer: D
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-enterprise/create-edit-competitorrecord- sales
NEW QUESTION 66
You work for a company using Dynamics 365 for Sales.
When customers call the company, they must provide their quote number. Customers report that quote numbers are too long.
You need to shorten quote numbers to the minimum possible length.
What should you do?
- A. Reduce the suffix length to four characters
- B. Ensure that the prefix setting is read-only
- C. Reduce the auto number prefix to two characters
- D. Reduce the auto number prefix to one character
Answer: D
Explanation:
Section: Perform Configuration
Explanation/Reference:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/change-auto-number-prefix- contract-case-article-quote-order-invoice-campaign-category-knowledge-articles
NEW QUESTION 67
You are a Dynamics 365 for Sales system customizer.
You need to set up LinkedIn Sales Navigator Lead (member profile) on the Lead form.
Solution: Use Dynamics 365 AI for Sales.
Does the solution meet the goal?
- A. Yes
- B. No
Answer: B
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/linkedin/add-sales-navigator-controlsforms
NEW QUESTION 68
You create a discount list for a company.
Two salespeople encounter the following issues when they create opportunities:
Salesperson1 does not see the discount on the opportunity line item.
Salesperson2 sees the discount applied to the line total instead of the unit price.
You need to ensure that discounts are applied properly.
What should you do? To answer, drag the appropriate actions to the correct issues. Each action may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/set-up-discount-list
NEW QUESTION 69
......
Microsoft Dynamics 365 Sales Exam Certification Details:
| Number of Questions | 40-60 |
| Exam Name | Microsoft Certified - Dynamics 365 Sales Functional Consultant Associate |
| Exam Code | MB-210 |
| Duration | 120 mins |
| Exam Price | $165 (USD) |
| Passing Score | 700 / 1000 |
Effective Preparation Process
The only way you can get a good score in the Microsoft MB-210 test is by working hard. There are various sources that you can find online that will help you study for this exam in the best possible way. One of the first things that you need to do is make sure that you visit the official website. Here you will find many authentic resources that you can use to study for this test. Another useful tool that you will find on the Microsoft platform is free online learning. These learning paths will help you understand the exam topics in a much better way. There are three available paths for Microsoft MB-210 and they are as follows:
- Implementing Goal Management in Dynamics 365 Sales and Customer Service
- Creating and Using Analytics Reports with Power BI
- Working with Dynamics 365 Sales
Another resource that you should use to prepare for the Microsoft MB-210 exam is the official instructor-led training. This course is delivered by the certified instructor who has the ability to help you understand all the details of the specific topic. Through this training course, you can also interact with your trainer and ask him/her questions so that no confusions remain.
Next comes books and study guides. There is a host of books that contain much useful information for the exam and can be easily found on the Internet. One manual that will help you with your Microsoft MB-210 is known as Getting Started with Dynamics 365 Apps in the Common Data Service Kindle Edition by Sarah Critchley.
The last thing that you should do if you want to get a good score in the MB-210 certification exam is to look for the most up-to-date practice tests. There are loads of these exams scattered all over the Internet and you should pick the best one. If you manage to get a good score in these practice tests, there is no doubt that you will perform well in the actual exam.
Give push to your success with MB-210 exam questions: https://www.exams4sures.com/Microsoft/MB-210-practice-exam-dumps.html
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