C-C4H520-02 Free Update With 100% Exam Passing Guarantee [2021]
[Nov-2021] Verified SAP Exam Dumps with C-C4H520-02 Exam Study Guide
SAP C-C4H520-02 Certification Exam Topics:
| Topic Areas | Topic Details, Courses, Books |
|---|---|
| Smartforms > 12% | Explain the features of Smartforms module and locate /create templates. |
| Master Data Management 8% - 12% | Explain all the components of Master Data Managment and know how the data model is used within SAP Fiend Service Management. |
| Mobile SAP Field Service Management application > 12% | Explain the features of mobile Field Service Management application and know how to accept, execute and close a service call. |
| Workforce management > 12% | Outline the features of Workforce Managment and know how to create and assign a service call. |
| SAP Field Services Management and SAP Service Cloud < 8% | Describe how SAP Fiend Service Management fits into SAP Service Cloud and basic functionalities of SAP Field Service Management. |
| Integrations < 8% | Explain the basic concepts of integration between SAP Fiend Service Management and other products and end to end process flow |
| Crowd Workforce < 8% | Explain the basic concept of Crowd service and the benefits it brings into SAP Fiend Service Management. |
| Business Rules < 8% | Know the advantages of using business rules and how to use them along with some use cases. |
| Customer Self Services via Core Now < 8% | Explain the entire end to end execution steps starting from consumer self-service to generate a service call and executing on it. |
| Administration: Permissions and Configurations 8% - 12% | Know the basic features of administartion modules and where to access company settings, business rules and permission settings. |
| Analytics and Reports 8% - 12% | Explain where to find analytic reports on SAP FSM and how effectively use them for reporting purposes. |
C-C4H520-02 Exam Certification Details:
| Cut Score: | 61% |
| Duration: | 180 mins |
| Sample Questions: | SAP C-C4H520-02 Exam Sample Question |
| Exam: | 80 questions |
| Level: | Associate |
| Languages: | English |
NEW QUESTION 60
Which Actions are available for a Service Techncian with in an activity report? Note: There are 3 correct answers to this question.
- A. Create Equipment
- B. Edit Business Partner
- C. Add Smartform
- D. Send as E-mail
- E. Create Effort
Answer: A,C,E
NEW QUESTION 61
As a business, you want to build up your pool of crowd workers, Which entities best describes crowd workers? Note: There are 3 correct answers to this question.
- A. Subsidiaries
- B. Freelancers
- C. Partners
- D. Dispatchers
- E. Managers
Answer: A,B,C
NEW QUESTION 62
What aspect of SAP Field service management helps meet customer expectations for real time services.
Choose the correct answer.
- A. SAP Field service management Customer Self-Service
- B. SAP Field service management company
- C. SAP Field Service Management Crowd Service
- D. SAP Field Service management Account Service
Answer: C
NEW QUESTION 63
In Which steps of the end to end service process does SAP Field service management contribute to the overall customer experience? Note: There are 2 correct answers to this question.
- A. Customer Feedback Management
- B. Mobile Field service execution
- C. Parts Logistics
- D. Workforce management
Answer: A,B
NEW QUESTION 64
The field technician needs to visit the customer for a regular maintenanceof all their printers and need to get response for same query, what Smartform element is used to create such a functionality? Choose the correct answer.
- A. Picker
- B. Series
- C. Dropdown list
- D. Attachments
Answer: B
NEW QUESTION 65
How are Labels used within the Smart forms and Feedback Module? Choose the correct answer.
- A. To act as a reference for generating a Smart form Report
- B. To Filter the list of Smart forms.
- C. To add a label to be used as reference by the Field Engineer
- D. To identify the elements in the smart form.
Answer: B
NEW QUESTION 66
What is the purpose of visibility condition in Smartforms? Note: There are 2 correct answers to this question.
- A. It is used to change smartform mode from development tab
- B. It is used to hide a smartform from the mobile devices
- C. It is used to hide specific chapters
- D. It is used to hide specific elements
Answer: C,D
NEW QUESTION 67
What does the dispatcher need to do when searching for a technician in the planning board? Choose the correct answer.
- A. Use a filter
- B. Use a business rule
- C. Use a UDF
Answer: A
NEW QUESTION 68
What is the main use case of smatforms? Choose the correct answer.
- A. Generate a list of service team availability
- B. Provide Smart Progress Feedback to the Dispatcher
- C. Capture customer feedback
- D. Provide a Script for service execution
Answer: D
NEW QUESTION 69
Which object corresponds to service call in C4C? Choose the correct answer.
- A. Ticket
- B. Ibase
- C. Sales Order
- D. Service Request
Answer: A
NEW QUESTION 70
During which status is a Customer allowed to cancel the Service Request in Self -Service Portal? Choose the correct answer.
- A. Accepted
- B. Work
- C. Travel
- D. Open
Answer: D
NEW QUESTION 71
What object can you use to create absence and reservation types for a technician in the planning board?
Choose the correct answer.
- A. Service Contract
- B. Activity
- C. Time Slots
- D. Service Call
Answer: C
NEW QUESTION 72
How does the integration scenario with S/4HANA look like? Choose the correct answer.
- A. Service request is created in S4/HANA, planning and dispatching is done in S/4HANA and execution is done via S/4HANA Mobile app
- B. Service request is created in S4/HANA, planning and dispatching is done in FSM and execution is done via FSM Mobile app
- C. Service request is created in FSM, planning and dispatching is done in FSM and execution is done via FSM Mobile app
- D. Service request is created in FSM, planning and dispatching is done in S/4HANA and execution is done via FSM Mobile app
Answer: B
NEW QUESTION 73
Which aspect of Self-Service Configuration allow a customer to create a service request? Choose the correct answer.
- A. Branding
- B. Workflow assignments
- C. QR Codes
- D. Moment-sets
Answer: C
NEW QUESTION 74
Which Business object permissions could you enable to use Time and Material journal? Note: There are
2 correct answers to this question.
- A. Activity
- B. Mileage
- C. Worktime
- D. Expense
Answer: B,D
NEW QUESTION 75
What needs to be done to view the activity on the mobile device? Note: There are 2 correct answers to this question.
- A. The activity has to be assigned to the technician
- B. The activity needs to be in status finished
- C. The service call needs to be assigned
- D. The dispatcher needs to release the assignment
Answer: A,D
NEW QUESTION 76
What statements are correct regarding company types? Choose the correct answer.
- A. Inventory Management can be used in standalone scenarios
- B. Usage of ERP Master data in ERP scenario
Answer: B
NEW QUESTION 77
Which Customer steps are part of SAP Field Service management Self-service? Note: There are 3 correct answers to this question.
- A. Assign parts to the incident
- B. Monitor the Execution Stage
- C. Record the incident via the website
- D. Record the Progress of the Incident
- E. Scan a QR Code
Answer: B,C,E
NEW QUESTION 78
What can you select creating a dashboard report? Note: There are 3 correct answers to this question.
- A. Sample Chart
- B. Visualization Type
- C. Chart Type
- D. Chart Category
- E. Chart Title
Answer: A,C,E
NEW QUESTION 79
Which Scenario do you need a service call instead of an activity in SAP Field Service management? Note:
There are 2 correct answers to this question.
- A. When you need to record a problem for a customer
- B. When you need to plan an Appointment at the Customer
- C. When you need to set up a meeting with a customer
- D. When you need to send an Engineer to the customer
Answer: A,D
NEW QUESTION 80
What needs to be selected when the Time &Material entry has to be send back to the technician again?
Choose the correct answer.
- A. Send again
- B. Request Change
- C. Request New Entry
- D. Revoke
Answer: B
NEW QUESTION 81
What needs to be done for the service call by the dispatcher at the end? Note: There are 2 correct answers to this question.
- A. Set Status to technically complete
- B. Approve EMME
- C. Set Status to Finished
Answer: A,B
NEW QUESTION 82
Which activities you can perform in Administration module? Note: There are 2 correct answers to this question.
- A. Perform System Monitoring
- B. Define Service workflows
- C. Edit Smartform Templates
- D. Maintain Session Configuration
Answer: B,D
NEW QUESTION 83
......
SAP C-C4H520-02 Exam Description:
The "SAP Certified Application Associate SAP Field Service Management 2005" certification exam validates that the candidate possesses the fundamental and core knowledge required of the application consultant profile. This certification proves that the candidate has an overall understanding and functional configuration skills to participate as a member of an SAP Field Service Management project team in a mentored role. This certification exam is recommended as an entry level qualification.
Authentic Best resources for C-C4H520-02 Online Practice Exam: https://www.exams4sures.com/SAP/C-C4H520-02-practice-exam-dumps.html
C-C4H520-02 Test Engine Practice Exam: https://drive.google.com/open?id=1zKRr6U3YxO3SaWPVk8fHjXv64AoG1c18