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Microsoft MS-721: Collaboration Communications Systems Engineer (beta) exam consists of multiple-choice questions, drag-and-drop, and simulation-based questions. MS-721 exam duration is three hours, and the passing score is 700. MS-721 exam fee is $165, and the exam can be taken online from anywhere in the world.

Microsoft MS-721 (Collaboration Communications Systems Engineer (beta)) Certification Exam is a valuable certification for professionals who work with collaboration and communication technologies. MS-721 exam covers a range of topics related to planning, designing, implementing, and maintaining communication systems, and it is designed to validate the skills and knowledge of professionals who specialize in this area. If you are interested in pursuing a career in collaboration and communication systems engineering, the Microsoft MS-721 certification exam can help you demonstrate your expertise and stand out in the job market.

Reference: https://learn.microsoft.com/en-us/certifications/exams/ms-721/

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Candidates who pass the MS-721 exam will demonstrate their ability to design, implement, and manage collaboration and communication solutions using Microsoft technologies. Collaboration Communications Systems Engineer certification is ideal for IT professionals who work in organizations that use Microsoft collaboration and communication tools, as well as those who are looking to specialize in this area.

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Microsoft MS-721 Exam Syllabus Topics:

SectionWeightObjectives
Manage collaboration communications systems25%- Monitor and troubleshoot meetings and conferencing
  • 1. Monitor Teams Rooms health
  • 2. Use Teams Admin Center for diagnostics
  • 3. Monitor meeting quality
  • 4. Troubleshoot audio/video issues
  • 5. Analyze meeting usage reports
- Manage compliance and security
  • 1. Configure recording policies
  • 2. Configure retention policies for calls and meetings
  • 3. Configure compliance recording
  • 4. Manage security and compliance for Teams Phone
  • 5. Configure information barriers
- Manage reporting and analytics
  • 1. Use Teams Admin Center reports
  • 2. Generate call quality reports
  • 3. Monitor user adoption analytics
  • 4. Analyze usage reports
- Monitor and troubleshoot Teams Phone
  • 1. Monitor SBC health
  • 2. Use Call Quality Dashboard (CQD)
  • 3. Monitor call quality
  • 4. Analyze call analytics
  • 5. Troubleshoot call issues
Plan and design collaboration communications systems30%- Plan and configure network settings for Microsoft Teams
  • 1. Plan and configure network settings for media traffic
  • 2. Plan for network bandwidth requirements
  • 3. Plan for network topology and connectivity
  • 4. Configure network ports and protocols
  • 5. Implement quality of service (QoS)
- Plan and configure Teams Phone
  • 1. Configure Teams Phone policies
  • 2. Configure emergency calling policies
  • 3. Configure call queues and auto attendants
  • 4. Plan for Teams Phone with PSTN connectivity
  • 5. Plan for Teams Phone deployments
- Plan and configure Teams meetings and conferencing
  • 1. Plan for webinars and town halls
  • 2. Configure meeting policies
  • 3. Plan for Teams meetings and live events
  • 4. Plan for Microsoft Teams Rooms
  • 5. Configure conferencing bridges
Configure and manage Teams meetings and conferencing20%- Configure and manage Teams Rooms and devices
  • 1. Configure Teams panels
  • 2. Plan for Microsoft Teams Rooms
  • 3. Manage Teams Rooms devices
  • 4. Manage Teams certified devices
  • 5. Configure Teams Rooms accounts
- Configure and manage webinars and live events
  • 1. Configure webinar settings
  • 2. Manage live event policies
  • 3. Configure event group roles
  • 4. Manage attendee engagement features
- Configure and manage meeting experiences
  • 1. Configure live captions and transcription
  • 2. Configure meeting templates
  • 3. Configure meeting settings
  • 4. Configure audio conferencing
  • 5. Manage meeting policies
Configure and manage Teams Phone25%- Configure Teams Phone
  • 1. Configure caller ID policies
  • 2. Configure calling policies
  • 3. Configure location-based routing
  • 4. Configure call park policies
  • 5. Configure call hold music
- Configure emergency calling
  • 1. Configure emergency locations
  • 2. Configure emergency calling policies
  • 3. Configure dynamic emergency calling
  • 4. Manage emergency calling licenses
- Configure and manage PSTN connectivity
  • 1. Manage SBC (Session Border Controllers)
  • 2. Configure Operator Connect
  • 3. Configure Direct Routing
  • 4. Configure voice routing policies
  • 5. Configure Teams Calling Plans

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