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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. A customer is three months from the expiration of their existing service engagement. When you discuss a
renewal, they express a desire to keep their existing hardware with a higher level of service. They would
also like to manage all their devices under one agreement with multiple payment terms. A review of their
hardware inventory shows that it is supported for one more year. Which renewal option should you
offer?

A) Hardware Refresh
B) Upgrading with HP Contract
C) Purchasing an extended warranty
D) HP Post-Warranty Care Pack

2. Which HP PPS Services allow customers to only choose support duration from a fixed 1 to 5 years?

A) HP Care Pack Services
B) HP Priority Services
C) HP Standard Contractual Services
D) HP Custom Contractual Services

3. Which statement is true about HP Care Pack Services?

A) HP Care Pack Services are sold on a product-by-product basis, and cover one piece of equipment with
one service level.
B) HP Care Pack Services are sold on a product-by-product basis, and cover one piece of equipment with
one service level.
C) HP Care Pack Services cover multiple pieces of equipment with one service level.
D) HP Care Pack Services cover multiple pieces of equipment with multiple service levels.

4. Which statement is true?

A) No manufacturer can support HP devices better than HP.
B) More than 60% of customers rated the service provided by HP as excellent.
C) HP provides the exact same service experience in more than 80 countries worldwide.
D) HP earned several recognitions for quality of support experience and excellence in operations.

5. Which mobile app can be downloaded to search for the three best HP Care Pack Services for a specific
product?

A) HP Cirrus
B) MySalesGuide
C) HP Care Pack Central
D) HP Attach Widget

Solutions: