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IBM M8010-246 Exam Syllabus Topics:

IBM Smarter Commerce Sales Mastery Test v1 Sample Questions:

1. Which of the following is NOT a benefit delivered in the context of the Case Management Solution of the 'Service' Offerings?

A) A case worker can skip the customer feedback and get directly to focus on the problem at-hand
B) Deliver case workers the solution in a fraction of time of other approaches
C) Integrated analytics help organizations understand the impact of case loads.
D) A case worker has all the information needed to improve case outcomes and optimize decisions

2. Smarter Commerce is focused on which of the following 3 dimensions with respect to the customer?

A) Customer potential, customer transaction capture, customer fulfillment.
B) Customer demographics, customer geography, customer affluence.
C) Customer returns, customer purchases, customer order changes.
D) Customer insight, customer value strategy, customer & partner engagement.

3. Which of the following is NOT a key capability delivered by cross-channel order management?

A) Trade fund management.
B) Inventory visibility.
C) Complex fulfillment.
D) Service scheduling.

4. Which one of these software solution components providing business capabilities is
NOT part of the 'Service' Offerings?

A) Retail Store Solutions
B) Unica
C) IBM Case Manager
D) ILOG

5. Of the choices below, which is one of the top reasons companies fail to do cross-channel, interactive, marketing with their customers?

A) Uncertain ROI.
B) Cost is too high.
C) Existing systems and data are too disparate.
D) They feel interactive marketing is not appropriate for their business.

Solutions: