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HP HP2-N49 Exam Syllabus Topics:

SectionObjectives
Topic 1: HP Software and IT Management Portfolio- Integration with enterprise IT environments
  • 1. Cloud and on-prem integration concepts
    • 2. Hybrid IT environments
      - HP IT Service Management solutions
      • 1. Incident and performance management
        • 2. Service monitoring and analytics
          Topic 2: Sales and Customer Engagement Skills- Competitive positioning
          • 1. Handling objections in enterprise sales
            • 2. Differentiating HP BSM solutions
              - Consultative selling methodology
              • 1. Discovery of business requirements
                • 2. Value-based selling techniques
                  Topic 3: HP Business Service Management Solutions Overview- HP BSM solution positioning and sales approach
                  • 1. Solution mapping to business outcomes
                    • 2. Customer pain points identification
                      - HP Business Service Management (BSM) value proposition
                      • 1. IT service monitoring concepts
                        • 2. Business-aligned IT management

                          HP Selling HP Business Service Management Solutions Sample Questions:

                          Question 1

                          With which persona should a salesperson discuss HP Operations Bridge relating to "excessive time to identify root cause of issues caused by non-standard network configurations" pain points?

                          A. director of mobile applications
                          B. director of service management
                          C. director of distributed systems
                          D. director of operations


                          Question 2

                          With which persona should a salesperson discuss HP Operations Analytics relating to the "no way to incorporate historical data for trend comparison and predictive insight" pain point?

                          A. director of performance testing
                          B. director of applications monitoring
                          C. director of mobile applications
                          D. director of operations


                          Question 3

                          Which HP Operations Bridge opportunity addresses an "over-expenditure on support resources and multi-vendor tools" pain point?

                          A. an inability to perform mobile application monitoring
                          B. a requirement to reduce OpEx costs
                          C. a requirement to release applications into production more rapidly
                          D. an inability to manage data storage/optimization


                          Question 4

                          HOTSPOT
                          During the discovery phase, a salesperson needs to use different questioning techniques for the various levels of persona and the solution depth Match the type of discovery question with its applicable definition.


                          Question 5

                          Which capabilities and benefits are related to an IT Network Operations Center's efficiency and success? (Select three.)

                          A. data usage and backup
                          B. performance monitoring
                          C. storage space optimization
                          D. network fault detection and triage
                          E. application quality assurance
                          F. availability monitoring


                          Solutions:

                          Question 1
                          Answer: D
                          Question 2
                          Answer: B
                          Question 3
                          Answer: C
                          Question 4
                          Answer: Only visible for members
                          Question 5
                          Answer: B,D,E

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